pappaP Posted February 25, 2021 Share Posted February 25, 2021 I'm a first timer here and am a little stumped. Having an old EM wasn't enough. I purchased a virtual pinball from the original owner, who aquired it from a retailer. After more hours than I can count on youtube and google, I still cannot get to the desktop. Pressing esc gives a blank screen for a minute, then the front end reboots. Pressing QQ brings up little box, but still can't get to desktop. I was hoping to make a backup and playing with table lighting if it will let me. Any suggestions? Link to comment Share on other sites More sharing options...
scutters Posted February 25, 2021 Share Posted February 25, 2021 CTRL+ALT+DEL disabled?. Do have any information on the manufacturer / model? Link to comment Share on other sites More sharing options...
simbamame Posted February 25, 2021 Share Posted February 25, 2021 Are you running windows 10? is so make sure Tablet mode isnt on. Link to comment Share on other sites More sharing options...
pappaP Posted February 26, 2021 Author Share Posted February 26, 2021 Thanks Scutters, got a little closer with ctrl+alt+del. I can't believe I didn't try that...I'm reasonably computer savvy. Now it came up change user. I pressed ok. Admin came up, but don't know the password. The machine was bought from Playmoregames.ca. Alberta Canada. It is running Windows 7 ultimate. Link to comment Share on other sites More sharing options...
Draco1962 Posted February 26, 2021 Share Posted February 26, 2021 Did you try to contact the original owner about the Admin account password? Link to comment Share on other sites More sharing options...
simbamame Posted February 26, 2021 Share Posted February 26, 2021 To be honest depending on the amount of tables you have installed Id be tempted to just do a complete wipe and do a fresh install of windows, vpx and pinballx to make sure all the old crap is gone, and set it exactly as you want it, but thats just me, Link to comment Share on other sites More sharing options...
scutters Posted February 26, 2021 Share Posted February 26, 2021 6 hours ago, pappaP said: Thanks Scutters, got a little closer with ctrl+alt+del. I can't believe I didn't try that...I'm reasonably computer savvy. Now it came up change user. I pressed ok. Admin came up, but don't know the password. The machine was bought from Playmoregames.ca. Alberta Canada. It is running Windows 7 ultimate. Can you open Task Manager to close applications from the ctrl alt delete screen?. Email playmoregames anyway and request the password maybe with a picture as proof of ownership, can't see any reason they wouldn't give it to you if the original owner doesn't know it. A fresh win10 install may be better as @simbamame suggests, but i guess that depends how dirty you want to get your hands.. Link to comment Share on other sites More sharing options...
joyrider3774 Posted February 26, 2021 Share Posted February 26, 2021 there exists linux boot cd's which allow for reseting passwords on windows machines. Just not sure about windows 10 Link to comment Share on other sites More sharing options...
Mike_da_Spike Posted March 5, 2021 Share Posted March 5, 2021 If you just hit ALT-F4 on your keyboard, it would close PBX, but will go to your operating system Link to comment Share on other sites More sharing options...
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