Trying to access files...

[pappaP]

I'm a first timer here and am a little stumped. Having an old EM wasn't enough.  I purchased a virtual pinball  from the original owner, who aquired it from a retailer. After more hours than I can count on youtube and google, I still cannot get to the desktop. Pressing  esc gives a blank screen for a minute, then the front end reboots. Pressing QQ brings up little box, but still can't get to desktop. I was hoping to make a backup and playing with table lighting if it will let me. Any suggestions?

[scutters]

CTRL+ALT+DEL disabled?.

Do have any information on the manufacturer / model?

[simbamame]

Are you running windows 10? is so make sure Tablet mode isnt on.

[pappaP]

Thanks Scutters, got a little closer with ctrl+alt+del.  I can't believe I didn't try that...I'm reasonably  computer savvy. Now it came up change user. I pressed ok. Admin came up, but don't know the password. The machine was bought from Playmoregames.ca. Alberta Canada. It is running Windows 7 ultimate.

[Draco1962]

Did you try to contact the original owner about the Admin account password? 

[simbamame]

To be honest depending on the amount of tables you have installed Id be tempted to just do a complete wipe and do a fresh install of windows, vpx and pinballx to make sure all the old crap is gone, and set it exactly as you want it, but thats just me,

[scutters]

6 hours ago, pappaP said:

Thanks Scutters, got a little closer with ctrl+alt+del.  I can't believe I didn't try that...I'm reasonably  computer savvy. Now it came up change user. I pressed ok. Admin came up, but don't know the password. The machine was bought from Playmoregames.ca. Alberta Canada. It is running Windows 7 ultimate.

Can you open Task Manager to close applications from the ctrl alt delete screen?.   Email playmoregames anyway and request the password maybe with a picture as proof of ownership, can't see any reason they wouldn't give it to you if the original owner doesn't know it.

A fresh win10 install may be better as @simbamame suggests, but i guess that depends how dirty you want to get your hands..

[joyrider3774]

there exists linux boot cd's which allow for reseting passwords on windows machines. Just not sure about windows 10

[Mike_da_Spike]

If you just hit ALT-F4 on your keyboard, it would close  PBX, but will go to your operating system