+1 for B. Let me tell you a story... You may or may not know I run a repair business from my house for extra cash. Everyone around here knows I take pride in my work and charge about half of what other similar shops charge around here and typically finish jobs overnight. Enough people use my services that I've been asked to appear in court twice as an expert witness. Word spreads fast enough around here that plenty of people use my services and talk highly of the work I do. Enter Gretchen. I've been telling her for years she needs to do a backup and get a new computer (still on Windows 98 even). She doesn't. Last week her HDD finally gives up and stops spinning. I tell her she's SOL unless she pays a recovery service to get her data back after running some diagnostics. Then she calls me the next day and says her IT guy at work says the data may be able to be recovered, but she'd better get it back before someone "who's screwing around and obviously doesn't know what the hell they're doing" makes it impossible to save anything. I hope he has fun with a HDD that doesn't even spin anymore and won't be recovered with crappy software. Needless to say I won't be taking her calls anymore, and she can shove her 12+ y/o computer up her... you get the point. What I'm saying is people work hard around here for nothing more than to help people, and the only pay we get is the occasional thanks. However, a comment like that kinda wipes out the last 20 positive comments we got. Remember that not everyone here has time to iron out all the most obscure problems on your schedule. Thanks for telling us how you fixed it for future users, just be a little compassionate to those who do a job for free for the benefiit of others. /end rant