Just want to add to this and make it clear that I've never "sold" special support or entitlements. Everyone, whether paid or unpaid gets the same level of normally high service and support. Any payment is for products and services (such as GameEx, FTP and gameex online).
Its just logical really, a few bucks does not cover hours and hours of time in any sense which I why again I make it clear no payment is for "support" and never has been but we try our best.