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[RESOLVED] PinballX crashes when loading table

Qwerty1979

By Qwerty1979
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Qwerty1979 Member

Qwerty1979

Posted
Posted
PinballX has working great until now.

I cant load any visual pinball tables then it crashes and gives me this.

But i can run them from visual pinball .



APPCRASH

Application Name: PinballX.exe

Application Version: 1.0.0.0

Application Timestamp: 5511f443

Fault Module Name: ntdll.dll

Fault Module Version: 6.1.7601.18247

Fault Module Timestamp: 521ea8e7

Exception Code: c0000005

Exception Offset: 0005b852

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 1053

Additional Information 1: e8ad

Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863

Additional Information 3: e8ad

Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863


the log file says


09:59:20.4 2015-04-02: PinballX - Version 1.98

09:59:20.6 2015-04-02: Windows 7 Ultimate Service Pack 1 64-bit (3,9443359375GB)

09:59:20.6 2015-04-02: Loading Settings

09:59:20.6 2015-04-02: Initialize Component

09:59:20.8 2015-04-02: Initialize Display

09:59:23.8 2015-04-02: Start with windows is set so waiting 5 seconds. Boot Time = 2015-04-02 09:59:04

09:59:31.9 2015-04-02: Loading PlugIns

09:59:32.3 2015-04-02: Created DirectX BackGlass Window

09:59:32.4 2015-04-02: Created DirectX DMD Window

09:59:32.5 2015-04-02: Hiding Cursor

09:59:32.5 2015-04-02: Hiding Taskbar

09:59:32.6 2015-04-02: CPU: Intel® Core i7-4790 CPU @ 3.60GHz

09:59:32.6 2015-04-02: GPU 1: AMD Radeon R9 200 Series

09:59:32.6 2015-04-02: Displays: 3

09:59:32.6 2015-04-02: Load Game List

09:59:32.6 2015-04-02: Loading Database: Pinball FX2

09:59:32.6 2015-04-02: Loading Database: Visual Pinball

09:59:32.6 2015-04-02: Finding and matching artwork and videos

09:59:32.8 2015-04-02: Loading Game Statistics and Scores

09:59:33.8 2015-04-02: Loading Surfaces

09:59:33.9 2015-04-02: Finished Loading Surfaces

09:59:33.9 2015-04-02: Initialize Audio

09:59:34.0 2015-04-02: Set Keyboard Controls

09:59:34.0 2015-04-02: Initialize Joystick

09:59:34.0 2015-04-02: 1 Joystick Attached

09:59:34.0 2015-04-02: Started

09:59:40.6 2015-04-02: Launch System

09:59:40.6 2015-04-02: Waiting for threads

09:59:40.6 2015-04-02: Disposing display


I have also tried reinstall but it doesnt help


Thansk for any help.




nullPointer GameEx God (Top Rank)

nullPointer

Posted
Posted

Hi Qwerty1979 and Welcome to the PinballX Forums

Sorry to hear about the problem you're experiencing. Unfortunately crashes related to ntdll.dll can be emblematic of environmental issues with Windows, and specifically there can be drivers involved.

I know that AMD recently updated their drivers, so that might be one possibility to investigate. I haven't used it in a long time, but Windows Driver Verifier can be a useful tool in this capacity. Likewise it might be helpful to rollback to an earlier version of the driver if that's a possibility for you.

  • 2 weeks later...
SteveTheGeek Member

SteveTheGeek

Posted
Posted

Hi !

I've been having the same issue with one of my cabs that runs an AMD card, did you manage to find any solution qwerty1979 ?¸

It started all of a sudden so I imagine it is indeed linked to an AMD or Windows update...

Thanks for the help !

Draco1962 GameEx God (Top Rank)

Draco1962

Posted
Posted

There's been an update or two to PinballX since the original post. I recommend updating to the latest version and providing copies of your pinballx.ini and log.txt files if the issue persists post update.

You may want to check about the Web to see if there are any problems related to similar app crashes as related to the latest driver update for your GPU.

SteveTheGeek Member

SteveTheGeek

Posted
Posted

Hi!

Same thing with 1.99, here is the log :

11:46:53.9 2015-04-18: PinballX - Version 1.99
11:46:54.0 2015-04-18: Windows 7 Professionnel Service Pack 1 64 bits (3,9580078125GB)
11:46:54.0 2015-04-18: Loading Settings
11:46:54.0 2015-04-18: Initialize Component
11:46:54.0 2015-04-18: Initialize Display
11:46:55.2 2015-04-18: Loading PlugIns
11:46:55.4 2015-04-18: Created DirectX BackGlass Window
11:46:55.5 2015-04-18: Hiding Cursor
11:46:55.5 2015-04-18: Hiding Taskbar
11:46:55.6 2015-04-18: CPU: Intel® Core i5-2400 CPU @ 3.10GHz
11:46:55.6 2015-04-18: GPU 1: AMD Radeon R7 200 Series
11:46:55.6 2015-04-18: Displays: 2
11:46:55.8 2015-04-18: Load Game List
11:46:55.8 2015-04-18: Loading Database: Pinball FX2
11:46:55.8 2015-04-18: Loading Database: Visual Pinball
11:46:55.8 2015-04-18: Loading Database: VP921
11:46:55.8 2015-04-18: Loading Database: VPPhysMod
11:46:55.9 2015-04-18: Finding and matching artwork and videos
11:46:57.9 2015-04-18: Loading Game Statistics and Scores
11:46:58.2 2015-04-18: Loading Surfaces
11:46:58.4 2015-04-18: Finished Loading Surfaces
11:46:58.4 2015-04-18: Initialize Audio
11:46:58.4 2015-04-18: Set Keyboard Controls
11:46:58.4 2015-04-18: Initialize Joystick
11:46:58.9 2015-04-18: 1 Joysticks Attached
11:46:58.9 2015-04-18: Started
11:47:05.4 2015-04-18: Launch System
11:47:05.4 2015-04-18: Waiting for threads
11:47:05.4 2015-04-18: Disposing display

And the ini file :

[Display]
Monitor=0
rotate=270
windowed=False
windowwidth=480
windowheight=270
windowx=659
windowy=317
PlayFieldBrightness=230
WheelTextColor=ffffffff
WheelTextOutlineColor=ff000000
InfoTextColor=ffffffff
InfoTextOutlineColor=ff000000
FilterTextColor=ffffffff
FilterTextOutlineColor=ff000000
MenuColor=ffffa500
FullScreenWindowed=False
[backGlass]
monitor=1
x=
y=
width=1350
height=1024
[DMD]
Enabled=False
monitor=1
x=0
y=0
width=900
height=300
AutoPositionPinMAME=False
[FileSystem]
EnableFileMatching=True
[interface]
DesktopModeEnabled=False
EnableAdditionalDetail=True
ShowSystem=True
ShowRatings=True
OneClickLaunch=False
WheelOverlay=3
EnableDefaultFilters=False
[Audio]
StreamVolume=90
SampleVolume=90
PlaySoundInVideos=True
[startup]
playsound=True
playvideo=True
StartWithWindows=No
[KeyCodes]
quit=27
left=160
right=161
select=13
rotate=82
pageleft=162
pageright=223
exitemulator=27
ingame=80
screenshot=109
screenshotbackglass=107
instructions=73
volumedown=109
volumeup=107
[JoyCodes]
quit=10
left=0
right=1
select=2
rotate=11
pageleft=3
pageright=4
exitemulator=12
ingame=13
instructions=14
[Text]
Line1= Djo Arcade
Line2=Mange De La Marse
[FuturePinball]
Enabled=False
WorkingPath=C:\Program Files (x86)\Future Pinball\BAM
TablePath=C:\Program Files (x86)\Future Pinball\Tables
Executable=Future Pinball.exe
Parameters=/open "[TABLEPATH]\[TABLEFILE]" /play /exit /arcaderender /STAYINRAM
LaunchBeforeEnabled=True
LaunchBeforeWorkingPath=C:\Program Files (x86)\Future Pinball
LaunchBeforeExecutable=FutureDMD.exe
LaunchBeforeHideWindow=False
LaunchBeforeWaitForExit=False
LaunchAfterEnabled=False
LaunchAfterWorkingPath=
LaunchAfterExecutable=notepad.exe
LaunchAfterHideWindow=False
LaunchAfterWaitForExit=True
MouseClickFocus=True
FPRAMPath=C:\Program Files (x86)\Future Pinball\fpRAM
LaunchBeforeParameters=table="[TABLEFILE]" close=1
[VisualPinball]
Enabled=True
WorkingPath=C:\Program Files (x86)\Visual Pinball
TablePath=C:\Program Files (x86)\Visual Pinball\Tables
Executable=VPinball.exe
Parameters=/play -"[TABLEPATH]\[TABLEFILE]"
LaunchBeforeEnabled=False
LaunchBeforeWorkingPath=
LaunchBeforeExecutable=notepad.exe
LaunchBeforeHideWindow=False
LaunchBeforeWaitForExit=True
LaunchAfterEnabled=False
LaunchAfterWorkingPath=
LaunchAfterExecutable=notepad.exe
LaunchAfterHideWindow=False
LaunchAfterWaitForExit=True
NVRAMPath=C:\Program Files (x86)\Visual Pinball\VPinMame\nvram
[ExitScreen]
Enabled=True
EnableExit=True
EnableShutdown=True
[startupProgram]
Enabled=False
WorkingPath=
Executable=notepad.exe
Paramaters=
HideWindow=true
WaitForExit=false
[ExitProgram]
Enabled=false
WorkingPath=
Executable=notepad.exe
Paramaters=
HideWindow=False
WaitForExit=
[AttractMode]
Enabled=False
Timer=1
ShowFor=15
[system_1]
Name=Pinball FX2
Enabled=False
WorkingPath=C:\Steam
TablePath=C:\Steam\Tables
Executable=PinballFX.exe
Parameters=
[system_2]
Name=VP921
Enabled=True
WorkingPath=C:\Program Files (x86)\Visual Pinball
TablePath=C:\Program Files (x86)\Visual Pinball\Tables
Executable=VPinball921.exe
Parameters=/play -"[TABLEPATH]\[TABLEFILE]"
SystemType=1
[AutoExit]
Enabled=False
Minutes=10
[Login]
Enabled=True
[internal]
lastselected=Gorgar (Williams 1979)Gorgar (Williams 1979)VisualPinball
filter_year=
filter_company=
filter_custom=
filtername=Tables
lastwheelcachematchsize=632278
lastwheelcachematchsize2=259928
[system_3]
Name=VPPhysMod
WorkingPath=C:\Program Files (x86)\Visual Pinball
TablePath=C:\Program Files (x86)\Visual Pinball\Tables
Executable=VP_physmod5.exe
Parameters=/play -"[TABLEPATH]\[TABLEFILE]"
Enabled=True
SystemType=1
[setupWizard]
EmuPath1=C:\Emulators
AssetPath1=C:\Assets
RomPath1=C:\Roms
DefaultPathPrompt=True
DownloadDatabasePrompt=True
DownloadEmulatorPrompt=True
WizardMode=1
CustomArray=
SearchArray=
SavePosition=False
SectionIndex=12
SearchText=tablepath
EmulatorIndex=0
EmulatorGroupIndex=0
DaphneIndex=0
HTMLAppsIndex=0
ExternalAppsIndex=0
RadioStationsIndex=0
NewsFeedsIndex=0
MappedDrivesIndex=0
SystemIndex=2
ShowPanel=False
FontSize=1
WindowState=0
WindowSize=980,590
WindowLocation=516,187
[GameListManager]
onlinemode=true
[Plugin_1]
Enabled=False
Name=PlugInLED.dll
[Plugin_2]
Enabled=False
Name=PlugInSpeech.dll
[Plugin_3]
Enabled=False
Name=QuickLaunch (PinballX Edition).dll
[Plugin_4]
Enabled=False
Name=Xpadder Plugin.dll
[General]
Language=French

Steve
Draco1962 GameEx God (Top Rank)

Draco1962

Posted
Posted

I am still leaning towards something off in either of your environments and not PinballX proper. If It was specifically caused by PinballX, we should see many more reports out of our total membership that uses the program. Have you tried an older driver for your GPU as was suggested?

SteveTheGeek Member

SteveTheGeek

Posted
Posted

The GPU driver is old, multiple months. It have not been updated.

There are other people reporting the same issue : http://www.vpforums.org/index.php?showtopic=30968

It looks to be all with Radeon cards, it may explain why it's not reported as often as usually people recommend an nVidia card for the cabinet builds on the forums, so probably less AMD users...

It's indeed related with a system update as it stopped working all of a sudden, but trying to revert the last updates did not work either. But I have no other software crashing on the machine either...

SteveTheGeek Member

SteveTheGeek

Posted
Posted

Thanks for the test Tom.

Sadly, not better, log attached :

22:41:50.0 2015-04-18: PinballX - Version 1.99
22:41:50.1 2015-04-18: Windows 7 Professionnel Service Pack 1 64 bits (3,9580078125GB)
22:41:50.1 2015-04-18: Loading Settings
22:41:50.1 2015-04-18: Initialize Component
22:41:50.2 2015-04-18: Initialize Display
22:41:51.4 2015-04-18: Loading PlugIns
22:41:51.6 2015-04-18: Created DirectX BackGlass Window
22:41:51.7 2015-04-18: Hiding Cursor
22:41:51.7 2015-04-18: Hiding Taskbar
22:41:51.8 2015-04-18: CPU: Intel® Core i5-2400 CPU @ 3.10GHz
22:41:51.8 2015-04-18: GPU 1: AMD Radeon R7 200 Series
22:41:51.8 2015-04-18: Displays: 2
22:41:52.0 2015-04-18: Load Game List
22:41:52.0 2015-04-18: Loading Database: Pinball FX2
22:41:52.1 2015-04-18: Loading Database: Visual Pinball
22:41:52.1 2015-04-18: Loading Database: VP921
22:41:52.1 2015-04-18: Loading Database: VPPhysMod
22:41:52.1 2015-04-18: Finding and matching artwork and videos
22:41:54.4 2015-04-18: Loading Game Statistics and Scores
22:41:54.7 2015-04-18: Loading Surfaces
22:41:54.9 2015-04-18: Finished Loading Surfaces
22:41:54.9 2015-04-18: Initialize Audio
22:41:55.1 2015-04-18: Set Keyboard Controls
22:41:55.1 2015-04-18: Initialize Joystick
22:41:55.6 2015-04-18: 1 Joysticks Attached
22:41:55.6 2015-04-18: Started
22:42:03.8 2015-04-18: Launch System
22:42:03.8 2015-04-18: Waiting for threads
22:42:03.8 2015-04-18: Disposing display
Draco1962 GameEx God (Top Rank)

Draco1962

Posted
Posted

Guys, let's try this:

1. Run SFC scan via an elevated command line. At the command prompt, type SFC /snannow and hit ENTER. You can read about this command here. Take note of any messages that may display in the window. Restart the PC.
2. To re-register ntdll.dll, Click on Start, then Run. Type regsvr32 C:\Windows\System32\ ntdll.dll in the Run field and hit ENTER. Restart the PC
3. You may want to try reinstalling the latest DirectX if you haven't already.
Let us know if any of these suggestions work.
tthurman GameEx God (Top Rank)

tthurman

Posted
Posted

What catalyst release are you running?

A member over in the GameEx General forum seems to have narrowed his crashing problem down to possibly being related to the Raptor client in the full suite catalyst release. If you got it installed it may be worth giving uninstalling it a shot.

tthurman GameEx God (Top Rank)

tthurman

Posted
Posted

Looks like the zabrin stumbled across the culprit, how odd that it's raptr! Glad I stopped installing this some time ago ;)

Thanks for updating us on this!

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