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Posted

Hate to say it, but can't get into "Configuration" now after updating to 11.83 - everything was working fine before, but now the screen goes blank. Ideas?

Posted

Hate to say it, but can't get into "Configuration" now after updating to 11.83 - everything was working fine before, but now the screen goes blank. Ideas?

I am unable to duplicate this issue on 2 test machines. I would try an offline install perhaps to fix any corruption that may have occurred during upgrading. If not then please post your log.

Posted

I'm not at home right now, but I downloaded 11.83 and tried earlier to reinstall over the existing installation but received a Permission error or something. If I wanted to, what config files can I save and then completely uninstall/reinstall? Or would I be better with this issue to just set up my config from scratch after I reinstall; just in case my configs have become corrupt or something?

Posted

I'm not at home right now, but I downloaded 11.83 and tried earlier to reinstall over the existing installation but received a Permission error or something. If I wanted to, what config files can I save and then completely uninstall/reinstall? Or would I be better with this issue to just set up my config from scratch after I reinstall; just in case my configs have become corrupt or something?

Sorry I didnt reply sooner. Yeah there was an issue with 11.83 but I uploaded a fixed copy about 15 mins after release with the same version number. Just go ahead and download and install again..

If you get a permission error during install its most likely that a file or app is left open and setup cannot overwrite the file. Just reboot and try again.

Posted

It's actually "Access is denied" when trying to run the install exe. I rebooted, but still getting the error... even after downloading 11.83 again today.

Sorry I didnt reply sooner. Yeah there was an issue with 11.83 but I uploaded a fixed copy about 15 mins after release with the same version number. Just go ahead and download and install again..

If you get a permission error during install its most likely that a file or app is left open and setup cannot overwrite the file. Just reboot and try again.

Posted

Sounds like it isn't a matter of file or app open. Try right-clicking on the install.exe, if you see Run as Administrator, left-click that and try again. You may also want to zip and upload your gameex.ini file.

Posted

I was finally able to reinstall without getting "Access is denied" by deleting every reference to GameEx in the Registry, rebooting into Safe Mode and then running the install exe from there. Only installing in Safe Mode resolved the issue. Attempting reinstall after cleaning the Registry, but before booting into Safe Mode, failed...

Posted

And now, after all that, I am back to the original problem again: screen goes blank when I go into Configuration. Fresh install. No adjustments made, other than to apply my registration key to the Registry.

Posted

Since Safe Mode assumes Admin rights are enforce, I still feel that you may run into problems in the future. What OS are you using?

Posted

XP Pro SP3

GameEx.ini attached in zip, per someone's prior suggestion

GameEx.zip

Since Safe Mode assumes Admin rights are enforce, I still feel that you may run into problems in the future. What OS are you using?

Posted

Tried resetting user permissions to the install folder in XP.

Now getting this error:

19:16:37.0 6/26/2011: Opening Configuration File

19:16:37.0 6/26/2011: GameEx: Version 11.83: Starting Log

19:16:37.0 6/26/2011: Operating System Platform: Win32NT

19:16:37.0 6/26/2011: Operating System Name: Windows XP

19:16:37.0 6/26/2011: Operating System Version: 5.1.2600

19:16:37.1 6/26/2011: Checking for versions of .net Framework installed

19:16:37.1 6/26/2011: .net Framework 2.0 Installed

19:16:37.1 6/26/2011: Intel® Pentium® 4 CPU 2.80GHz, 1527MB

19:16:37.1 6/26/2011: 2.79Ghz

19:16:37.1 6/26/2011: Running Randomize()

19:16:37.1 6/26/2011: --**--

19:16:37.1 6/26/2011: Error: Requested registry access is not allowed.

19:16:37.6 6/26/2011: at System.ThrowHelper.ThrowSecurityException(ExceptionResource resource)

19:16:37.6 6/26/2011: at Microsoft.Win32.RegistryKey.OpenSubKey(String name, Boolean writable)

19:16:37.6 6/26/2011: at ag.a(Boolean A_0, String A_1, Boolean A_2)

19:16:37.6 6/26/2011: at ag..ctor()

19:16:37.6 6/26/2011: Disposing Plugins

19:16:37.6 6/26/2011: GameEx is exiting with errors

19:16:37.6 6/26/2011: Deleting search cache

19:16:37.7 6/26/2011: ERRORS DETECTED: EXITING

XP Pro SP3

GameEx.ini attached in zip, per someone's prior suggestion

GameEx.zip

Posted

Actually, if I run the EXE I can start the app fine, but get the blank screen in Configuration. But when I right-click on the EXE and then run as Administrator, that's when I get the error below:

Tried resetting user permissions to the install folder in XP.

Now getting this error:

19:16:37.0 6/26/2011: Opening Configuration File

19:16:37.0 6/26/2011: GameEx: Version 11.83: Starting Log

19:16:37.0 6/26/2011: Operating System Platform: Win32NT

19:16:37.0 6/26/2011: Operating System Name: Windows XP

19:16:37.0 6/26/2011: Operating System Version: 5.1.2600

19:16:37.1 6/26/2011: Checking for versions of .net Framework installed

19:16:37.1 6/26/2011: .net Framework 2.0 Installed

19:16:37.1 6/26/2011: Intel® Pentium® 4 CPU 2.80GHz, 1527MB

19:16:37.1 6/26/2011: 2.79Ghz

19:16:37.1 6/26/2011: Running Randomize()

19:16:37.1 6/26/2011: --**--

19:16:37.1 6/26/2011: Error: Requested registry access is not allowed.

19:16:37.6 6/26/2011: at System.ThrowHelper.ThrowSecurityException(ExceptionResource resource)

19:16:37.6 6/26/2011: at Microsoft.Win32.RegistryKey.OpenSubKey(String name, Boolean writable)

19:16:37.6 6/26/2011: at ag.a(Boolean A_0, String A_1, Boolean A_2)

19:16:37.6 6/26/2011: at ag..ctor()

19:16:37.6 6/26/2011: Disposing Plugins

19:16:37.6 6/26/2011: GameEx is exiting with errors

19:16:37.6 6/26/2011: Deleting search cache

19:16:37.7 6/26/2011: ERRORS DETECTED: EXITING

Posted

Since interest in supporting me here seemed to end on 06/26, I have chosen to reinstall XP on my arcade PC and will wait until some of the latest GameEx bugs are worked out before proceeding again.

Posted

A reinstall may not be a bad idea. It appears from what you have posted that there are permissions issues preventing you from updating registry entries, etc. I am not sure that there is much anyone can do to resolve those types of issues as it then becomes a matter of troubleshooting the OS and not GameEx. If the reinstall does resolve the issue or you find a resolution in troubleshooting the OS, please let us know as this is something new to us and will help us to help steer someone else towards a resolve of their issue.

Posted

And now, after all that, I am back to the original problem again: screen goes blank when I go into Configuration. Fresh install. No adjustments made, other than to apply my registration key to the Registry.

I thought Tom fixed this? Are you running Windows 7? I had this problem when the UAC dialog would popup messing up it's maximize. Try alt-tabbing to the UAC dialog and give it permission and/or alt-tab to the Setup Wizard window.

Posted

Since interest in supporting me here seemed to end on 06/26, I have chosen to reinstall XP on my arcade PC and will wait until some of the latest GameEx bugs are worked out before proceeding again.

Hi, I am sorry if you feel like we have lost interest. I don't think that is the case I just think we do not not know what else to suggest other than reinistall. This is not a problem that other people are having or has happenned before. Hope you understand. We dont always suggest a reinistall until right at the end because of the work involved so we have not lost interest just dont know what else to suggest.

Posted

I thought Tom fixed this? Are you running Windows 7? I had this problem when the UAC dialog would popup messing up it's maximize. Try alt-tabbing to the UAC dialog and give it permission and/or alt-tab to the Setup Wizard window.

He is running XP SP3. It is possible that there could be an issue with recent "hot fixes" for XP SP3 that were initiated 6/16 per this TechNet article. Not that all hot fixes should be held suspect, but I have seen where a hot fix applied to a file that was previously installed incorrectly or not at all will cripple functionality of another application. This would probably be reaching as diagnosing OS issue without direct access to the system is problematic and vague at best.

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