[RESOLVED] GameEx 19.62 Can't Log-In

[Duckie]

Just had to rebuild my system and when trying to download plug-ins or themes it is telling me I have an invalid username or password. 

I am using my email address as username, the same as this forum so I am sure I have un/pw correct. I had my old machine on last night (Diff version) and it also said invalid un/pw. 

 

[Draco1962]

Did you have any other user profiles?

[Draco1962]

I found another user ID under Duckie37 with the same IP address. I have deleted it. Try signing out of the forum, then back into GameEx. Not sure if it will fix it or not but possible. Report back either way, please.

[Duckie]

I've been using this one since 2017 but I did create a new one temporarilly to test, (Duckie37 if you need to delete it or I can DM you the email account) .

I haven't been active in a while until just now and I check my license and it renewed late last year. I don't use the GameEXOnline feature but when I enable it, it gives me a success in the logs. Anything else in the setupwizard that lets you download gives me invalid username / password and then brings me to a prompt to enter it in again. I tryied copy and pasting from my password manager as well as typing it manually. 

Thank you. 

 

GameExOnlineLog.txt SetupWizard.log

[Duckie]

Still no go. I also changed my password. I am going to DM you some info. 

 

[Tom Speirs]

I will take a look but i expect its a server issue rather than the latest GameEx version. I think that is likely a red herring.

[Draco1962]

@Tom Speirs - Since Duckie opened a private message with me, we can continue with his triage issue discussion there. I have added you to the PM he sent me. 

I am locking this thread accordingly.

[Tom Speirs]

Thank you for your help in the private message. This is resolved now.