[RESOLVED] Display issue after upgrading to 18.64

[castcreator1]

What the heck is this and why is it doing this AFTER my upgrade?? Windows loads fine....no issues...I load gameex now and thus happens 90% of the time.

[Draco1962]

So this has been going on since at least late May or maybe earlier?

Please attach copies of your gameex.ini and log.txt files right after the error occurs for review.

Also, have there been any GPU driver updates since? I know that I've had several.

[castcreator1]

No updates of any kind except this version of gameex. 

[castcreator1]

GameEx.ini.txt

[Draco1962]

11 hours ago, Draco1962 said:

So this has been going on since at least late May or maybe earlier?

Please attach copies of your gameex.ini and log.txt files right after the error occurs for review.

Also, have there been any GPU driver updates since? I know that I've had several.

Please respond to the items in bold.

11 hours ago, castcreator1 said:

No updates of any kind except this version of gameex. 

Please verify from your GPU manufacturer/vendor that there are no recent updates. If there are, install them.

I am not able to replicate this issue but it is imperative that we have the log.txt file from right after the error to see if there is anything noted.

[castcreator1]

So what it's doing is I get this screen as it's loading then it minimizes and doesn't shut down. If I click on it in the task bar it will load right up. 

So exactly when do you want me to take the log? At what point should I copy it?

[castcreator1]

Sorry i didnt see the first question. Yes it's been intermittent since May. At least.

 

[castcreator1]

Sorry i didnt see the first question. Yes it's been intermittent since May. At least.

 

GameEx.ini.txt

[Draco1962]

2 hours ago, castcreator1 said:

Sorry i didnt see the first question. Yes it's been intermittent since May. At least.

 

GameEx.ini.txt 64.55 kB · 0 downloads

You already provided this - need the log.txt file right after the error. Thanks!

[castcreator1]

log.txt

[Draco1962]

Can you attach a copy of the .mp4 file referenced in this exerpt below?

15:42:14.21  6/11/2024:  Open: Failed Opening Video: c:\gameex arcade edition\themes\default - default\media\random video backgrounds\dots - 75169.mp4

Also can you confirm that you have installed the recommended LAV codecs? 

Thanks

[castcreator1]

I have not installed any codecies. I can't see the whole mp4 file name.

[Draco1962]

Looking for this file - 

dots - 75169.mp4

Also, the LAV codecs are essential - download them, install, and let us know if it resolves the error. If not, please attach a new log.txt file so we can see what is showing.

 

[castcreator1]

I downloaded and installed the codecies. No change.

log.txt

[castcreator1]

[castcreator1]

I installed the codecies but I didn't have any issues with videos to begin with.

[Draco1962]

45 minutes ago, castcreator1 said:

I installed the codecies but I didn't have any issues with videos to begin with.

Based upon the error I found, you did and it looks like it isn’t appearing in the log any longer since you installed the codec. At least that is now ruled-out.

[castcreator1]

One would think that if the codecies are needed for gameex to run correctly then they would be included in the installation software package.

[Draco1962]

That is entirely up to "the one that matters" @Tom Speirs. Since the codec is not his, there may be a reason why distribution is not with the application. 🧠

Regardless, I am afraid I am out of options at the moment. Something is amiss on your system and it is not something I can replicate with mine. There are a myriad of things GameEx depends upon Windows having installed right to work (drivers, .NET, etc.) you may have to do some sleuthing in Event Viewer to see if any "events" stand out around the date/time that the error occurs.

FYI - codecies (actually spelled codicies) is plural of codex which is an ancient manuscript or tome. Codecs is the correct plural for codec which is an abbreviation of Coder-Decoder.

[castcreator1]

Thanks for looking at this. I appreciate your time.

[castcreator1]

So what I did was remove gameex and reinstalled it.  Seems to be working ok now. No issues