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Posted

When I play a karaoke file through gameex it works fine but when returning to menu, gameex crashes and gives the following error. I tried it on 3 separate computers and I get the same error on all three.

08:43:54.7 12/23/2007: GameEx: Version 9.03: Starting Log

08:43:54.8 12/23/2007: Operating System Platform: Win32NT

08:43:54.8 12/23/2007: Operating System Name: Windows XP

08:43:54.8 12/23/2007: Operating System Version: 5.1.2600

08:43:54.8 12/23/2007: Checking for versions of .net Framework installed

08:43:54.8 12/23/2007: .net Framework 1.0 Installed

08:43:54.8 12/23/2007: .net Framework 1.1 Installed

08:43:54.8 12/23/2007: .net Framework 2.0 Installed

08:43:54.8 12/23/2007: AMD Sempron Processor 3400+, 382MB

08:43:54.8 12/23/2007: 2.01Ghz

08:43:54.8 12/23/2007: Running Randomize()

08:43:54.8 12/23/2007: Loading PlugIns

08:43:54.9 12/23/2007: Checking for applications to Launch On Startup

08:43:54.9 12/23/2007: Running Misc startup tasks

08:43:54.9 12/23/2007: Setting Menu types

08:43:54.9 12/23/2007: Opening Configuration File

08:43:54.9 12/23/2007: Getting Configuration Values

08:43:54.9 12/23/2007: Using Theme: Default - MCE Glossy

08:43:54.9 12/23/2007: Checking for alternate Image Directory for Theme: Default - MCE Glossy

08:43:54.9 12/23/2007: Launching HideOS.exe

08:43:54.9 12/23/2007: Initialising Video/MNG DLL's

08:43:55.2 12/23/2007: Hiding Taskbar

08:43:55.2 12/23/2007: Is Media Center running?

08:43:55.2 12/23/2007: Checking/Creating LCD Registry values

08:43:55.2 12/23/2007: Check Media Center Exit/Start Mode

08:43:55.2 12/23/2007: Media Center Mode 2

08:43:55.2 12/23/2007: Video previews on. Warning: Only recommended on modern systems

08:43:55.4 12/23/2007: Snap Delay set to: 2

08:43:55.4 12/23/2007: Get other settings

08:43:55.4 12/23/2007: Reading MAME hall of fame

08:43:57.0 12/23/2007: Set: Find emulator artwork on best match basis

08:43:57.1 12/23/2007: Start work for Form

08:43:57.1 12/23/2007: Getting Original Screen Size

08:43:57.1 12/23/2007: Opening Database Connection

08:44:00.6 12/23/2007: Initializing Component

08:44:00.8 12/23/2007: Retrieving resolution setting

08:44:00.8 12/23/2007: Creating Radio Station Genres

08:44:01.1 12/23/2007: Succesfully created station genres

08:44:01.1 12/23/2007: MAME Path is: C:\emulators\mame

08:44:01.3 12/23/2007: daphne Path is: C:\Emulators\Daphne

08:44:01.4 12/23/2007: daphne EXE file is: Daphne.exe

08:44:01.4 12/23/2007: Use daphne on. Daphne.exe will launch games

08:44:01.6 12/23/2007: MAME EXE file is: mame.exe

08:44:01.6 12/23/2007: ROM Path is: C:\emulators\mame\roms

08:44:01.6 12/23/2007: Catver.ini is located at: C:\Program Files\GameEx\DATA\catver.ini

08:44:01.7 12/23/2007: controls.ini is located at: C:\Program Files\GameEx\data\controls.ini

08:44:01.7 12/23/2007: History.dat is located at: C:\Program Files\GameEx\DATA\history.dat

08:44:01.7 12/23/2007: nplayers.ini is located at: C:\Program Files\GameEx\DATA\nplayers.ini

08:44:01.7 12/23/2007: MAMEinfo.dat is located at: C:\Program Files\GameEx\DATA\mameinfo.dat

08:44:01.7 12/23/2007: Loading Controls.ini map file

08:44:01.8 12/23/2007: Snap Path is: C:\Emulators\Mame\snaps

08:44:01.8 12/23/2007: AVI Snap Path: Not Found

08:44:01.9 12/23/2007: Flyer Path is: C:\emulators\mame\flyers

08:44:01.9 12/23/2007: Cabinet Path is: C:\emulators\mame\cabinets

08:44:01.9 12/23/2007: Title Path is: C:\emulators\mame\titles

08:44:01.9 12/23/2007: PCB Path: Not Found

08:44:01.9 12/23/2007: Artwork Preview Path: Not Found

08:44:01.9 12/23/2007: Panel Path: Not Found

08:44:01.9 12/23/2007: Manual Path: Not Found

08:44:01.9 12/23/2007: Icon Path is: C:\emulators\mame\icons

08:44:01.9 12/23/2007: Marquee Path is: C:\emulators\mame\marquees

08:44:01.9 12/23/2007: Loading Custom Emulators

08:44:02.2 12/23/2007: Using 2D Animations

08:44:02.2 12/23/2007: Using General Font: Trebuchet MS

08:44:02.2 12/23/2007: Using Title Font: Trebuchet MS

08:44:02.2 12/23/2007: Attempting to load game list

08:44:02.9 12/23/2007: Initialising DirectDraw

08:44:03.1 12/23/2007: Applying GameEx is Loading Image

08:44:03.3 12/23/2007: Creating DirectDraw Device

08:44:03.4 12/23/2007: Using Device: Primary Display Driver

08:44:04.7 12/23/2007: 122mb video memory available

08:44:05.0 12/23/2007: Setting Resolution to 800x600 32 bit color

08:44:05.6 12/23/2007: Creating DirectDraw Surfaces

08:44:05.6 12/23/2007: Creating Primary Surface - Full Screen Mode

08:44:05.7 12/23/2007: Creating Back Buffer

08:44:06.0 12/23/2007: Loading graphic Surfaces

08:44:06.1 12/23/2007: Display is running at: 800x600 32bit color, 60hz

08:44:06.4 12/23/2007: Creating Surfaces Misc and Dialogs

08:44:06.8 12/23/2007: Creating Surfaces Volume

08:44:06.8 12/23/2007: Creating Surfaces Arrows

08:44:07.1 12/23/2007: Creating Surfaces GameEXlogo Text

08:44:07.1 12/23/2007: Creating Surfaces Toolbar

08:44:07.6 12/23/2007: Creating Surfaces Backgrounds

08:44:12.1 12/23/2007: Creating Surfaces Toolbar Controls

08:44:12.1 12/23/2007: Creating Surfaces GameEx Logo

08:44:12.1 12/23/2007: Creating Surface Unselected

08:44:12.2 12/23/2007: Creating Surfaces Home & Exit

08:44:12.3 12/23/2007: Creating Surfaces Snaps

08:44:12.3 12/23/2007: Creating Surfaces Menu and List Bars

08:44:12.5 12/23/2007: Creating Fonts

08:44:12.5 12/23/2007: Creating Menu Font

08:44:12.6 12/23/2007: Restoring Menu Font From Cache

08:44:12.8 12/23/2007: Creating Game Font

08:44:13.0 12/23/2007: Creating Font Black

08:44:13.1 12/23/2007: Creating Font Black Small

08:44:13.2 12/23/2007: Creating Game Font Faded

08:44:13.3 12/23/2007: Creating Title Font

08:44:13.3 12/23/2007: Restoring Title Font From Cache

08:44:13.5 12/23/2007: Fonts Created Succesfully

08:44:13.5 12/23/2007: 83mb video memory left available

08:44:13.5 12/23/2007: Creating instance of global keyboard hook

08:44:13.5 12/23/2007: Text/Language: English

08:44:13.5 12/23/2007: Applying Language/Text

08:44:13.6 12/23/2007: Initialising Bass Audio Library

08:44:13.9 12/23/2007: MAME CMD options: -triplebuffer -nowindow -joy

08:44:13.9 12/23/2007: Loading last used Game List

08:44:13.9 12/23/2007: Setting Music Volume

08:44:13.9 12/23/2007: Cannot Load Play List. Check Path and filename

08:44:13.9 12/23/2007: Creating DirectSound Device

08:44:13.9 12/23/2007: Trying: Primary Sound Driver

08:44:13.9 12/23/2007: Loading Sound Files

08:44:14.1 12/23/2007: DirectSound Device Created Successfully

08:44:14.1 12/23/2007: Creating ICONS

08:44:14.1 12/23/2007: Restoring Cached ICONS from File

08:44:15.0 12/23/2007: Initialising DirectInput for Gamepad support

08:44:15.1 12/23/2007: Unable to create a joystick device

08:44:15.1 12/23/2007: Playing intro sound file

08:44:15.1 12/23/2007: Initializing MCE Remote

08:44:15.1 12/23/2007: Initialization OK! Starting GameEx!

08:44:15.1 12/23/2007: Testing Main Loop Once: Processing Frame

08:44:15.7 12/23/2007: Testing Main Loop Once: Main Loop ran successfully

08:44:25.2 12/23/2007: No Karaoke Cache, scanning files

08:44:34.7 12/23/2007: Playing Karaoke: I:\Documents and Settings\Player1\My Documents\My Karaoke\Karaoke Party\Retro '70s & '80s\Disc 1\Bennie & The Jets.CDG

08:44:39.8 12/23/2007: 21 Consecutive Exceptions Occured

08:44:39.8 12/23/2007: Object reference not set to an instance of an object.

08:44:39.9 12/23/2007: at l.dm()

at l.at()

08:44:39.9 12/23/2007: Trying reinitialising the display after sleeping for 4 seconds

08:44:39.9 12/23/2007: Exception count will be dropped to 15

08:44:58.0 12/23/2007: Playing Karaoke: I:\Documents and Settings\Player1\My Documents\My Karaoke\Karaoke Party\Rockin' South\Disc 2\Dixie Chicken.CDG

08:44:59.8 12/23/2007: --**--

08:44:59.8 12/23/2007: 21 Consecutive Exceptions Occured: Exiting

08:44:59.9 12/23/2007: Closing database connection

08:45:00.0 12/23/2007: First Exception:

08:45:00.0 12/23/2007: Error in the application.

08:45:00.0 12/23/2007: at Microsoft.DirectX.DirectDraw.Surface.Flip(Surface surface, FlipFlags flags)

08:45:00.0 12/23/2007: at l.a(Boolean A_0, Boolean A_1, Boolean A_2)

08:45:00.0 12/23/2007: at l.at()

08:45:00.0 12/23/2007:

08:45:00.0 12/23/2007: It was detected you experienced a DirectX error.

08:45:00.0 12/23/2007: Please note the following for possible solutions to your problem:

08:45:00.0 12/23/2007: 1. Ensure you have the latest version of DirectX installed.

08:45:00.0 12/23/2007: 2. Ensure you have the latest Manufacturer provided video card drivers.

08:45:00.0 12/23/2007: NOTE: Windows/Microsoft Update does not contain the latest.

08:45:00.0 12/23/2007: NOTE: Manufacturer normally means ATI, NVidia, or Intel. Not the brand.

08:45:00.0 12/23/2007: www.ati.com www.nvidia.com

08:45:00.0 12/23/2007: 3. If you do not have a modern video card try the following. 1. Turn off advanced Graphics. 2. Try a lower resolution. 3. Try turning on and using 16-bit colour

08:45:00.0 12/23/2007: 4. Ensure any required video codecs are installed.

08:45:00.0 12/23/2007: 5. Try a different theme, or try running the theme at the resolution it was designed for

08:45:00.0 12/23/2007:

08:45:00.0 12/23/2007: Last Exception:

08:45:00.0 12/23/2007: Object reference not set to an instance of an object.

08:45:00.0 12/23/2007: at l.dm()

08:45:00.0 12/23/2007: at l.at()

Posted
  popcorrin said:
I should mention that I tried different themes, turning off advanced graphics, 16 bit color, and different resolutions.

It seems to work fine for me. Can you try the latest version of GameEx as some of the display changes could have fixed this.

Could you also try setting not to set resolution, and of course post the log again.

Thanks.

Tom

Posted
  TSpeirs said:
It seems to work fine for me. Can you try the latest version of GameEx as some of the display changes could have fixed this.

Could you also try setting not to set resolution, and of course post the log again.

Thanks.

Tom

Okay, I upgraded and set it to not change resolution and the same thing happens. Here is the log.

I should note that it happens after the 2nd song. Looking at the log, it shows errors when returning from the first song but it doesn't crash until returning from the 2nd song.

14:08:48.6 12/23/2007: GameEx: Version 9.06: Starting Log

14:08:48.6 12/23/2007: Operating System Platform: Win32NT

14:08:48.6 12/23/2007: Operating System Name: Windows XP

14:08:48.6 12/23/2007: Operating System Version: 5.1.2600

14:08:48.6 12/23/2007: Checking for versions of .net Framework installed

14:08:48.6 12/23/2007: .net Framework 1.0 Installed

14:08:48.6 12/23/2007: .net Framework 1.1 Installed

14:08:48.6 12/23/2007: .net Framework 2.0 Installed

14:08:48.6 12/23/2007: AMD Sempron Processor 3400+, 382MB

14:08:48.6 12/23/2007: 2.01Ghz

14:08:48.6 12/23/2007: Running Randomize()

14:08:48.7 12/23/2007: Loading PlugIns

14:08:48.7 12/23/2007: Checking for applications to Launch On Startup

14:08:48.7 12/23/2007: Running Misc startup tasks

14:08:48.7 12/23/2007: Setting Menu types

14:08:48.7 12/23/2007: Opening Configuration File

14:08:48.7 12/23/2007: Getting Configuration Values

14:08:48.7 12/23/2007: Using Theme: Default - MCE Glossy

14:08:48.7 12/23/2007: Checking for alternate Image Directory for Theme: Default - MCE Glossy

14:08:48.7 12/23/2007: Launching HideOS.exe

14:08:48.7 12/23/2007: Initialising Video/MNG DLL's

14:08:49.1 12/23/2007: Hiding Taskbar

14:08:49.1 12/23/2007: Is Media Center running?

14:08:49.1 12/23/2007: Checking/Creating LCD Registry values

14:08:49.1 12/23/2007: Check Media Center Exit/Start Mode

14:08:49.1 12/23/2007: Media Center Mode 2

14:08:49.2 12/23/2007: Video previews on. Warning: Only recommended on modern systems

14:08:49.2 12/23/2007: Snap Delay set to: 2

14:08:49.2 12/23/2007: Get other settings

14:08:49.2 12/23/2007: Reading MAME hall of fame

14:08:50.1 12/23/2007: Set: Find emulator artwork on best match basis

14:08:50.1 12/23/2007: Start work for Form

14:08:50.1 12/23/2007: Getting Original Screen Size

14:08:50.1 12/23/2007: Opening Database Connection

14:08:52.5 12/23/2007: Initializing Component

14:08:52.7 12/23/2007: Retrieving resolution setting

14:08:52.7 12/23/2007: Creating Radio Station Genres

14:08:52.9 12/23/2007: Succesfully created station genres

14:08:52.9 12/23/2007: MAME Path is: C:\emulators\mame

14:08:52.9 12/23/2007: daphne Path is: C:\Emulators\Daphne

14:08:52.9 12/23/2007: daphne EXE file is: Daphne.exe

14:08:52.9 12/23/2007: Use daphne on. Daphne.exe will launch games

14:08:52.9 12/23/2007: MAME EXE file is: mame.exe

14:08:53.0 12/23/2007: ROM Path is: C:\emulators\mame\roms

14:08:53.0 12/23/2007: Catver.ini is located at: C:\Program Files\GameEx\DATA\catver.ini

14:08:53.0 12/23/2007: controls.ini is located at: C:\Program Files\GameEx\data\controls.ini

14:08:53.0 12/23/2007: History.dat is located at: C:\Program Files\GameEx\DATA\history.dat

14:08:53.0 12/23/2007: nplayers.ini is located at: C:\Program Files\GameEx\DATA\nplayers.ini

14:08:53.0 12/23/2007: MAMEinfo.dat is located at: C:\Program Files\GameEx\DATA\mameinfo.dat

14:08:53.0 12/23/2007: Loading Controls.ini map file

14:08:53.0 12/23/2007: Snap Path is: C:\Emulators\Mame\snaps

14:08:53.0 12/23/2007: AVI Snap Path: Not Found

14:08:53.0 12/23/2007: Flyer Path is: C:\emulators\mame\flyers

14:08:53.0 12/23/2007: Cabinet Path is: C:\emulators\mame\cabinets

14:08:53.1 12/23/2007: Title Path is: C:\emulators\mame\titles

14:08:53.1 12/23/2007: PCB Path: Not Found

14:08:53.1 12/23/2007: Artwork Preview Path: Not Found

14:08:53.1 12/23/2007: Panel Path: Not Found

14:08:53.1 12/23/2007: Manual Path: Not Found

14:08:53.1 12/23/2007: Icon Path is: C:\emulators\mame\icons

14:08:53.1 12/23/2007: Marquee Path is: C:\emulators\mame\marquees

14:08:53.2 12/23/2007: Loading Custom Emulators

14:08:53.4 12/23/2007: Using 2D Animations

14:08:53.4 12/23/2007: Using General Font: Trebuchet MS

14:08:53.4 12/23/2007: Using Title Font: Trebuchet MS

14:08:53.4 12/23/2007: Attempting to load game list

14:08:53.8 12/23/2007: Initialising DirectDraw

14:08:53.9 12/23/2007: Applying GameEx is Loading Image

14:08:54.5 12/23/2007: Creating DirectDraw Device

14:08:54.5 12/23/2007: Using Device: Primary Display Driver

14:08:54.9 12/23/2007: 122mb video memory available

14:08:55.0 12/23/2007: Setting Resolution to 1280x1024 32 bit color

14:08:55.0 12/23/2007: Creating DirectDraw Surfaces

14:08:55.0 12/23/2007: Creating Primary Surface - Full Screen Mode

14:08:55.0 12/23/2007: Creating Back Buffer

14:08:55.1 12/23/2007: Loading graphic Surfaces

14:08:55.1 12/23/2007: Display is running at: 1280x1024 32bit color, 60hz

14:08:55.3 12/23/2007: Creating Surfaces Misc and Dialogs

14:08:55.6 12/23/2007: Creating Surfaces Volume

14:08:55.6 12/23/2007: Creating Surfaces Arrows

14:08:55.7 12/23/2007: Creating Surfaces GameEXlogo Text

14:08:55.7 12/23/2007: Creating Surfaces Toolbar

14:08:55.9 12/23/2007: Creating Surfaces Backgrounds

14:09:01.7 12/23/2007: Creating Surfaces Toolbar Controls

14:09:01.8 12/23/2007: Creating Surfaces GameEx Logo

14:09:01.8 12/23/2007: Creating Surface Unselected

14:09:01.9 12/23/2007: Creating Surfaces Home & Exit

14:09:02.2 12/23/2007: Creating Surfaces Snaps

14:09:02.2 12/23/2007: Creating Surfaces Menu and List Bars

14:09:03.0 12/23/2007: Creating Fonts

14:09:03.0 12/23/2007: Creating Menu Font

14:09:04.2 12/23/2007: Creating Game Font

14:09:04.2 12/23/2007: Creating Font Black

14:09:04.4 12/23/2007: Creating Font Black Small

14:09:04.5 12/23/2007: Creating Game Font Faded

14:09:04.5 12/23/2007: Creating Title Font

14:09:06.7 12/23/2007: Fonts Created Succesfully

14:09:06.7 12/23/2007: 36mb video memory left available

14:09:06.7 12/23/2007: Creating instance of global keyboard hook

14:09:06.7 12/23/2007: Text/Language: English

14:09:06.7 12/23/2007: Applying Language/Text

14:09:06.8 12/23/2007: Initialising Bass Audio Library

14:09:08.0 12/23/2007: MAME CMD options: -triplebuffer -nowindow -joy

14:09:08.0 12/23/2007: Loading last used Game List

14:09:08.0 12/23/2007: Setting Music Volume

14:09:08.0 12/23/2007: Cannot Load Play List. Check Path and filename

14:09:08.0 12/23/2007: Creating DirectSound Device

14:09:08.1 12/23/2007: Trying: Primary Sound Driver

14:09:08.2 12/23/2007: Loading Sound Files

14:09:10.1 12/23/2007: DirectSound Device Created Successfully

14:09:10.1 12/23/2007: Creating ICONS

14:09:10.1 12/23/2007: Restoring Cached ICONS from File

14:09:11.8 12/23/2007: Initialising DirectInput for Gamepad support

14:09:11.9 12/23/2007: Unable to create a joystick device

14:09:11.9 12/23/2007: Playing intro sound file

14:09:11.9 12/23/2007: Initializing MCE Remote

14:09:11.9 12/23/2007: Initialization OK! Starting GameEx!

14:09:11.9 12/23/2007: Testing Main Loop Once: Processing Frame

14:09:12.9 12/23/2007: Testing Main Loop Once: Main Loop ran successfully

14:09:20.9 12/23/2007: Loading Karaoke Cache

14:09:26.9 12/23/2007: Playing Karaoke: I:\Documents and Settings\Player1\My Documents\My Karaoke\Karaoke Party\Retro '70s & '80s\Disc 1\Bennie & The Jets.CDG

14:09:31.3 12/23/2007: 21 Consecutive Exceptions Occured

14:09:31.3 12/23/2007: Object reference not set to an instance of an object.

14:09:31.4 12/23/2007: at l.dm()

at l.at()

14:09:31.4 12/23/2007: Trying reinitialising the display after sleeping for 4 seconds

14:09:31.4 12/23/2007: Exception count will be dropped to 15

14:09:51.3 12/23/2007: Playing Karaoke: I:\Documents and Settings\Player1\My Documents\My Karaoke\Karaoke Party\Retro '70s & '80s\Disc 1\Celebration.CDG

14:09:55.4 12/23/2007: --**--

14:09:55.4 12/23/2007: 21 Consecutive Exceptions Occured: Exiting

14:09:55.4 12/23/2007: Closing database connection

14:09:55.5 12/23/2007: First Exception:

14:09:55.5 12/23/2007: Error in the application.

14:09:55.5 12/23/2007: at Microsoft.DirectX.DirectDraw.Surface.Flip(Surface surface, FlipFlags flags)

14:09:55.5 12/23/2007: at l.a(Boolean A_0, Boolean A_1, Boolean A_2)

14:09:55.5 12/23/2007: at l.at()

14:09:55.5 12/23/2007:

14:09:55.5 12/23/2007: It was detected you experienced a DirectX error.

14:09:55.5 12/23/2007: Please note the following for possible solutions to your problem:

14:09:55.5 12/23/2007: 1. Ensure you have the latest version of DirectX installed.

14:09:55.5 12/23/2007: 2. Ensure you have the latest Manufacturer provided video card drivers.

14:09:55.5 12/23/2007: NOTE: Windows/Microsoft Update does not contain the latest.

14:09:55.5 12/23/2007: NOTE: Manufacturer normally means ATI, NVidia, or Intel. Not the brand.

14:09:55.5 12/23/2007: www.ati.com www.nvidia.com

14:09:55.5 12/23/2007: 3. If you do not have a modern video card try the following. 1. Turn off advanced Graphics. 2. Try a lower resolution. 3. Try turning on and using 16-bit colour

14:09:55.5 12/23/2007: 4. Ensure any required video codecs are installed.

14:09:55.5 12/23/2007: 5. Try a different theme, or try running the theme at the resolution it was designed for

14:09:55.5 12/23/2007:

14:09:55.5 12/23/2007: Last Exception:

14:09:55.5 12/23/2007: Object reference not set to an instance of an object.

14:09:55.5 12/23/2007: at l.dm()

14:09:55.5 12/23/2007: at l.at()

Posted
  popcorrin said:
Either mode. I should note that I tried updating my graphic drivers but that didn't help.

Anyone have any advice for me. Or is there anyone that uses gameex for karaoke successfully that could share their setup. Like what version are you using, what are your pc specs(processor, graphics card, etc.), gameex settings.

Thanks

Posted
  TSpeirs said:
Can you post your gameex.ini so I can try and duplicate the problem. Its working ok for me here.

Okay, here it is.

Tom I have a question for you; when you try it out, do you play the song til finish or do you exit the song before done. I noticed that it works okay when I play the songs til finish but if I exit mid song that is when it crashes, and it's always on the 2nd song.

GameEx.zip

  • 2 weeks later...
Posted
  popcorrin said:
Okay, here it is.

Tom I have a question for you; when you try it out, do you play the song til finish or do you exit the song before done. I noticed that it works okay when I play the songs til finish but if I exit mid song that is when it crashes, and it's always on the 2nd song.

Hi Tom,

Just curious if you had any luck with this or if there was anything I could try.

Thanks

  • 2 weeks later...
Posted

Just a thought, but when I had an error that was pointing to GameEx as the issue and Tom was not able to recreate it, it was a script running in the background that seemed completely unrelated. If you have anything else running on the system at the time (even if it doesn't seem like it's related), try turning it off/killing the process and going through your steps that typically cause the error. It doesn't sound like that's the problem here, but it's worth a shot. Good luck!

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