[ATTN TOM] GameEx 18.85 Crash to Desktop

[Endaar]

Hi,

I am experiencing a crash to desktop with GameEx 18.85, where the application crashes without any error message being displayed. This happens while scrolling through the menus; it can happen within a few seconds of starting the app, or it can take several minutes before occurring. I do not see any pattern to when the crash occurs. 

I have attached the GameEx log and ini file, the relevant application log entries post-crash, the Windows error report, and a crash dump. I am not sure what other information I can provide, but am happy to do whatever I can to assist in troubleshooting this. 

Thank you!
Endaar

 

Crash-11-28-24.zip

[Draco1962]

Going forward, please attach the gameex.ini and log.txt and any other files separately.

Additionally, I am not able to open the .zip file as it appears to contain a virus (per Windows Security) which means you may have other issues resulting in the crash:

 

[Endaar]

Hi Draco,

I've attached the log and config files separately, as well as the WER log and the relevant entries from the application log.

As for the virus, I am confident the system is clean. It was freshly installed a few weeks ago, fully patched Win 11, Defender is up to date, and it's behind a Ubiquiti firewall doing traffic inspection. I had Defender throw the same virus error on three separate systems when Tom posted an EXE as an attachment in a prior thread of mine. (And to your point, it happens on the ZIP I uploaded here if I try to download it.) The dump file itself had "exe" in the filename, and I wonder if Defender is balking on a download like that. I'm uploading another zip file with just the dump file itself, renamed, to see if that helps.

Thanks.

log.txt GameEx.ini AppLog.evtx Report.wer GameEx-Dump.zip

[Draco1962]

Thanks for reuploading the files. You may be right about the .exe file in your original upload throwing the false-positive. I am unable to view the dump file due to no Visual Studio sub. 

I extracted and attached for Tom's review the text and XML views of the Event Viewer (AppLog.evtx) file.  I noticed that you are running Microsoft Windows 11 Education 64-bit version vs. Home or Pro as is reported in the log.txt file. Not sure if any differences exist that could contribute towards app crashes, but that would be a question the dev/programmer aka Tom may be able to answer.

Windowa Event Logs - GameEx Crash.txt

[Endaar]

Thanks Draco. The dump file can be opened in WinDbg, which is freely available from Microsoft, but unfortunately the data doesn't mean anything to me.

Win 11 Education is feature identical to Win 11 Enterprise - it's just a different SKU offered to schools.

Thanks again.

[Draco1962]

I know that the Education and Enterprise editions will differ in that some features are disabled or not included by default vs. Home and Pro editions. But getting a clear and concise list of those differences can be a pain. Hopefully Tom will have some advice.

[Endaar]

Hi - Not trying to be a pest, just wondering if there is anything else I can provide or do to help get this looked at. Thanks so much.

[Draco1962]

Nothing else to do until Tom takes a look and responds with request for further action.

Since the issue you are presenting is not being reported by others, it may take longer to find an answer.

Also, keep in mind the holidays may limit availability as most of us here are here in our time outside of "real life" responsibilities.

[Tom Speirs]

Hi guys. Just to let you know, I see this. Thanks. The last entry in  the log shows trying to load gamelist. this is data\gamelist.txt.

I will have a look what else could be there.

[Endaar]

Sorry, I totally missed your reply and should have responded earlier. Just for some additional clarification, while the crash happens while scrolling through the game list, it's not a situation where it crashes immediately on loading the list. Sometimes GameEx will crash after scrolling through only a few games, other times it might not crash for 10 minutes of scrolling. My guess is it has to do with loading the preview videos, but that's only a guess based on what I can and can't see happening.

If there's any other info I can provide to help, just let me know. I appreciate your help.

[Draco1962]

Are you using the recommended LAV codecs? 

[Endaar]

I am. Are there any specific settings I should configure? I have version .79.2, which seems to be newer than the link you provided. Is that an issue? Thanks!

[Draco1962]

It should not be an issue.

[Endaar]

This is still occurring in 18.87.

If it's something you can't fix or don't want to troubleshoot, please just let me know so I can move to another FE. I'd rather stay with GameEx but the crash is unfortunately too frequent to be viable.

Thanks.

[Draco1962]

11 hours ago, Endaar said:

This is still occurring in 18.87.

If it's something you can't fix or don't want to troubleshoot, please just let me know so I can move to another FE. I'd rather stay with GameEx but the crash is unfortunately too frequent to be viable.

Thanks.

 

Please attach updated copies of your gameex.ini and log.txt files from 18.87 immediately following a crash for review.

At this point I cannot triage any further as I cannot replicate the issue on my side. 

@Tom Speirswill need to dig further into the issue following his previous response and as he has the time to do so.

That said, I ask for continued patience as we are dealing with the Holidays and all things that real life throw at us that preclude an immediate response.