Apothecon Posted November 1 Share Posted November 1 I recently installed the latest version of GameEX Arcade and have started getting this error. It causes the screen to freeze and I am not able to access anything. I had a similar issue a few years ago and it was a DirectX issue. (resolved by a reinstall of DirectX) I think this may be similar. Program starts fine, operates fine. At a random time 2-10 minutes it throws this error and locks up. Only windows key seems to work when this happens, mouse pointer is missing. Any suggestions would be appreciated. If you need any log or other files please let me know. Thank you John Quote Link to comment Share on other sites More sharing options...
Draco1962 Posted November 2 Share Posted November 2 Yes please attach copies of your gameex.ini and log.txt files when reporting an issue. Thanks! Quote Link to comment Share on other sites More sharing options...
Apothecon Posted November 2 Author Share Posted November 2 GameEx.inilog.txtGameEx crash log.docx I have attached the .ini and log, also a document showing the output that was left on the screen when it occurred today. I was not sure if this was in the log. Thank you John Quote Link to comment Share on other sites More sharing options...
Draco1962 Posted November 3 Share Posted November 3 Thank you for the files. Do you recall what version last worked well for you before you updated to 18.84 (latest)? Also, what is your GPU and has it been updated to the latest driver? Quote Link to comment Share on other sites More sharing options...
Tom Speirs Posted November 3 Share Posted November 3 ill take a look soon. looks like a directx/display issue. Or maybe gameextender. Please disable GameExtender and any plugins and let me know if the issue persists. Quote Link to comment Share on other sites More sharing options...
Apothecon Posted November 3 Author Share Posted November 3 I do not recall my last version, it was last updated probably a year ago. My GPU is an NVIDIA GeForce RTX 3060 and it was not on the most current (October 22nd) driver, I updated it this morning. I will restart and test again, I will need details on how to disable gameextender and plugins please. Thank you Quote Link to comment Share on other sites More sharing options...
Draco1962 Posted November 3 Share Posted November 3 1 hour ago, Apothecon said: I do not recall my last version, it was last updated probably a year ago. My GPU is an NVIDIA GeForce RTX 3060 and it was not on the most current (October 22nd) driver, I updated it this morning. I will restart and test again, I will need details on how to disable gameextender and plugins please. Thank you There shouldn't be a need to disable Gameextender and plugins at this time. I have flagged this thread to @Tom Speirsattention as this may be related to some recent changes made with the latest releases. Quote Link to comment Share on other sites More sharing options...
Tom Speirs Posted November 4 Share Posted November 4 Hey Draco, i suggested that to try and troubleshoot the issue? I noticed they were using GameExtender which is more of an advanced setup normally, no? Quote Link to comment Share on other sites More sharing options...
Draco1962 Posted November 4 Share Posted November 4 5 hours ago, Tom Speirs said: Hey Draco, i suggested that to try and troubleshoot the issue? I noticed they were using GameExtender which is more of an advanced setup normally, no? Sorry about that - I totally scrolled past your response hence mine to wait to hear whether or not it was needed! 🤦♂️ Instructions - Start with GameExtender disablement. Report back with updated gameex.ini and log.txt files if issue appears resolved or not. Disable GameExtender via Setup Wizard - Select No Next, disable Plugins via Setup Wizard - Untick the selection box next to the plugin(s) to be disabled: Report back with updated gameex.ini and log.txt files if issue resolves. You can also reenable one plugin at a time to see if the issue returns to a specific plugin or combination of plugins. Quote Link to comment Share on other sites More sharing options...
Apothecon Posted November 4 Author Share Posted November 4 The update of GPU drivers did not resolve the issue. I will make the Gamextender changes and test again. Thank you Quote Link to comment Share on other sites More sharing options...
Apothecon Posted November 4 Author Share Posted November 4 GameEx.inilog.txt My game extender (enable) settings were set to no already and there was nothing in the plugins area. I have included the recent log. In testing I have thought of something. The crash happens in "attract" mode, when the software is displaying random games and gameplay. The image on the screen is not the same when it happens, so I don't think its because of a "bad" ROM file, which was my initial thought. This may be nothing, but just thought I would share. Quote Link to comment Share on other sites More sharing options...
Tom Speirs Posted Saturday at 05:52 AM Share Posted Saturday at 05:52 AM It looks okay this time round, this is what I was referring to in the log: Launching GameExtender.exe (GameExtender Viewer) Quote Link to comment Share on other sites More sharing options...
Draco1962 Posted Saturday at 01:07 PM Share Posted Saturday at 01:07 PM 7 hours ago, Tom Speirs said: It looks okay this time round, this is what I was referring to in the log: Launching GameExtender.exe (GameExtender Viewer) Per the gameex.ini file, DisplayOnSecondary=True. Should this read False? [gameextenderviewer] Server=127.0.0.1 PORT=8383 DisplayOnSecondary=True Quote Link to comment Share on other sites More sharing options...
Tom Speirs Posted Sunday at 12:08 AM Share Posted Sunday at 12:08 AM To cut a long story short I am assuming the setting start gameextender viewer with gameex is unintentional and it is gameextender viewer or some other .net app causing the exception. See here: Quote Link to comment Share on other sites More sharing options...
Apothecon Posted Sunday at 09:23 PM Author Share Posted Sunday at 09:23 PM I have turned "display on secondary" to NO, everything else was same as your example. I will test again and report back. Thank you. Quote Link to comment Share on other sites More sharing options...
Apothecon Posted yesterday at 02:47 PM Author Share Posted yesterday at 02:47 PM Same error after setting "display on secondary" to NO. Logs attached. log.txt GameEx.ini Quote Link to comment Share on other sites More sharing options...
Tom Speirs Posted yesterday at 07:30 PM Share Posted yesterday at 07:30 PM Well, i still see its launching GameExtender viewer in the log.. Quote Link to comment Share on other sites More sharing options...
Draco1962 Posted yesterday at 09:31 PM Share Posted yesterday at 09:31 PM Why would GameExtender Viewer launch if disabled on the gameex.ini? Quote Link to comment Share on other sites More sharing options...
Tom Speirs Posted yesterday at 10:03 PM Share Posted yesterday at 10:03 PM I had a look, looks like its the marquee settings. [GameExtender] ENABLEMarqueeMode=True 1 Quote Link to comment Share on other sites More sharing options...
Apothecon Posted yesterday at 10:15 PM Author Share Posted yesterday at 10:15 PM I changed this setting to No, under marquee display. I do not see that setting in GameExtender. I will retest and report back. 1 Quote Link to comment Share on other sites More sharing options...
Tom Speirs Posted yesterday at 10:20 PM Share Posted yesterday at 10:20 PM Thank you. it will at least help troubleshoot, Quote Link to comment Share on other sites More sharing options...
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