[ATTN TOM] v18.84 Unhandled Exception has occured in your application

[Apothecon]

I recently installed the latest version of GameEX Arcade and have started getting this error.  It causes the screen to freeze and I am not able to access anything.  I had a similar issue a few years ago and it was a DirectX issue. (resolved by a reinstall of DirectX)  I think this may be similar. 

Program starts fine, operates fine.  At a random time 2-10 minutes it throws this error and locks up.  Only windows key seems to work when this happens, mouse pointer is missing. 

Any suggestions would be appreciated. 

If you need any log or other files please let me know.

 

Thank you 

 

John  

[Draco1962]

Yes please attach copies of your gameex.ini and log.txt files when reporting an issue. Thanks!

[Apothecon]

GameEx.inilog.txtGameEx crash log.docx

I have attached the .ini and log, also a document showing the output that was left on the screen when it occurred today.  I was not sure if this was in the log.

Thank you 

John 

 

[Draco1962]

Thank you for the files. Do you recall what version last worked well for you before you updated to 18.84 (latest)?

Also, what is your GPU and has it been updated to the latest driver?

[Tom Speirs]

ill take a look soon. looks like a directx/display issue. Or maybe gameextender.

Please disable GameExtender and any plugins and let me know if the issue persists.

[Apothecon]

I do not recall my last version, it was last updated probably a year ago.  

My GPU is an NVIDIA GeForce RTX 3060 and it was not on the most current (October 22nd) driver, I updated it this morning.

I will restart and test again, I will need details on how to disable gameextender and plugins please. 

 

Thank you 

[Draco1962]

1 hour ago, Apothecon said:

I do not recall my last version, it was last updated probably a year ago.  

My GPU is an NVIDIA GeForce RTX 3060 and it was not on the most current (October 22nd) driver, I updated it this morning.

I will restart and test again, I will need details on how to disable gameextender and plugins please. 

 

Thank you 

There shouldn't be a need to disable Gameextender and plugins at this time.

I have flagged this thread to @Tom Speirsattention as this may be related to some recent changes made with the latest releases.

[Tom Speirs]

Hey Draco, i suggested that to try and troubleshoot the issue?

I noticed they were using GameExtender which is more of an advanced setup normally, no?

[Draco1962]

5 hours ago, Tom Speirs said:

Hey Draco, i suggested that to try and troubleshoot the issue?

I noticed they were using GameExtender which is more of an advanced setup normally, no?

Sorry about that - I totally scrolled past your response hence mine to wait to hear whether or not it was needed! 🤦‍♂️

Instructions - Start with GameExtender disablement. Report back with updated gameex.ini and log.txt files if issue appears resolved or not.

Disable GameExtender via Setup Wizard - Select No

 

Next, disable Plugins via Setup Wizard - Untick the selection box next to the plugin(s) to be disabled:

Report back with updated gameex.ini and log.txt files if issue resolves. You can also reenable one plugin at a time to see if the issue returns to a specific plugin or combination of plugins.

[Apothecon]

The update of GPU drivers did not resolve the issue.  I will make the Gamextender changes and test again. 

Thank you 

 

[Apothecon]

GameEx.inilog.txt

My game extender (enable) settings were set to no already and there was nothing in the plugins area.

I have included the recent log.

In testing I have thought of something.  The crash happens in "attract" mode, when the software is displaying random games and gameplay.  The image on the screen is not the same when it happens, so I don't think its because of a "bad" ROM file, which was my initial thought.  This may be nothing, but just thought I would share.