GameEx AE 16.74 freezes after booting to main menu / Windows 10

[techturder]

Hello everyone -

Hoping you can help me.  I recently installed GameEx Arcade Edition on my Windows 10 machine.  It launches, but will immediately freeze / hang after the main menu appears.  I've tried several troubleshooting steps to no avail:

- Deinstalled / Reinstalled - tried both 32 and 64 bit versions.  Tried it just uninstalling the program / as well as deleting all files left behind in the GameEx folder

- Removed all emulators / configs and tried running with a "barebones" MAME setup - changed my ROMs folder to a folder with only 3 working ROMs.  Still froze.  Tried with both MAMEUIFX64 and regular MAME64 interface

- Tried launching without running Setup at all - just out of the box.  Still freezes

- Tried launching without downloading any artwork, etc.

- Ran GameEx "as Administrator"

FYI, I have registered and loaded my registry key properly.

Not sure what the issue is.  I've attached my System Info / DxDiag as well as my Logs from GameEx.

Any help would be greatly appreciated.

Thanks

 

LOG.zip System Info and DxDiag.zip

GameEx.ini

[techturder]

Interesting info I found in DxDiag:

---------------
Diagnostics
---------------

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 120300782190, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: mameuifx64.exe
P2: 0.164.0.0
P3: 00000000
P4: mameuifx64.exe
P5: 0.164.0.0
P6: 00000000
P7: c0000005
P8: 0000000000c8d9e9
P9:
P10:

+++ WER1 +++:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: mameuifx64.exe
P2: 0.164.0.0
P3: 00000000
P4: mameuifx64.exe
P5: 0.164.0.0
P6: 00000000
P7: c0000005
P8: 0000000000c8d9e9
P9:
P10:

+++ WER2 +++:
Fault bucket 120300782190, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: mameuifx64.exe
P2: 0.164.0.0
P3: 00000000
P4: mameuifx64.exe
P5: 0.164.0.0
P6: 00000000
P7: c0000005
P8: 0000000000c8d9e9
P9:
P10:

+++ WER3 +++:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: mameuifx64.exe
P2: 0.164.0.0
P3: 00000000
P4: mameuifx64.exe
P5: 0.164.0.0
P6: 00000000
P7: c0000005
P8: 0000000000c8d9e9
P9:
P10:

+++ WER4 +++:
Fault bucket 1779176360843730909, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: VProSvc.exe
P2: 15.0.0.35659
P3: 4ac570c0
P4: ntdll.dll
P5: 10.0.19041.662
P6: 5f641e44
P7: c0000005
P8: 00062113
P9:
P10:

+++ WER5 +++:
Fault bucket 1202664630533799844, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: GameEx.exe
P2: 1.0.0.0
P3: 10.0.19041.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

+++ WER6 +++:
Fault bucket 1289098318052186279, type 5
Event Name: WindowsWcpOtherFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.19041.680:1
P2: wcp\componentstore\storelayout.cpp
P3: ComponentStore::CRawStoreLayout::HydrateFileUsingForwardAndReverseDeltas
P4: 1682
P5: 800f0984
P6: 0x37c2292c
P7:
P8:
P9:
P10:

+++ WER7 +++:
Fault bucket , type 0
Event Name: WindowsWcpOtherFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.19041.680:1
P2: wcp\componentstore\storelayout.cpp
P3: ComponentStore::CRawStoreLayout::HydrateFileUsingForwardAndReverseDeltas
P4: 1682
P5: 800f0984
P6: 0x37c2292c
P7:
P8:
P9:
P10:

+++ WER8 +++:
Fault bucket , type 0
Event Name: WindowsWcpOtherFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.19041.680:1
P2: wcp\componentstore\storelayout.cpp
P3: ComponentStore::CRawStoreLayout::HydrateFileUsingForwardAndReverseDeltas
P4: 1682
P5: 800f0984
P6: 0x37c2292c
P7:
P8:
P9:
P10:

+++ WER9 +++:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 144
P2: 3003
P3: ffffcd88fb47d6b0
P4: 40010000
P5: 0
P6: 10_0_19041
P7: 0_0
P8: 256_1
P9:
P10:

 

 

 

[Draco1962]

Can you attach a new copy of only your log.txt file after redownliadinf and installing v16.74?

Your current log.txt file shows:

 20:20:51.68  12/12/2020:  GameEx Arcade Edition: Version 16.73: Starting Log

Also, please only attach copies in .txt or .ini format without copy and paste in the forum thread as some of us may be reviewing in text editors vua smart phones when away from our PCs. Thanks.

[techturder]

Here you go.  FYI- last log entry is "attempting to load game list" - but even if I install fresh without setting up anything / no games - it still freezes.  Thanks for your helplog.txt

[Draco1962]

Looks like it is failing while attempting to load the game list:

22:00:26.99 12/18/2020: Attempting to load game list

Is your OS up to date and a full install vs an "enlited" or stripped down version?

 

[techturder]

Yeah, like I mentioned, I don't think my "game list" has anything to do with the actual issue.  To demonstrate, just moments ago I deinstalled, deleted the GameEx folder completely, reinstalled, and didn't setup anything.  Just ran the application out of the box.  It still freezes right after the main menu loads.  I have attached my log file so you can see - it says the same thing "attempting to load game list".  Running a full legit, up to date version of Windows 10 / regular installation.  Attached my System Info in the original post if that helps.  Any other suspicions around what might be causing the issue?

log.txt

[techturder]

@Tom Speirs - do you know what might be causing this?  Thanks for your help

[Tom Speirs]

Looks like it might be your MAME exe that is causing the issue.

Otherwise try selecting the run fullscreen windowed setting under display settings.