'Upgraded' passes to Convert it?

[Deadbolt Don]

Hey everyone,

Long time user, first time poster.  Have always been able to find most answers I need in other posts but I am sort of stuck with this query and don't know where to direct to...any mods please feel free to move this topic elsewhere!

My g/f thought she was doing us a favour by 'upgrading' the passes I had (have been paying for two accounts up until recently but I think I have that sorted out now) by choosing the 'Convert It" option when deciding to upgrade.  She thought she was converting them to lifetime passes for GameEx online. 

Now both of the passes that are on my account are showing as "Convert It' passes with no options of changing back...Can anybody please explain what the heck she did?  Do I still have my life time GameEx pass?  And do I still have the option of getting a lifetime GameEx Online pass to go with my GameEx Lifetime pass?

We couldn't connect to GameEx on the pinball forever (haven't updated or used pinball in over a year), and we just installed GameEx Evolution.  Installed the latest version of PinballEx overtop of  the old one (don't know what version), went through settings, seems to be connecting now. 

So what caused GameEx to be working again...the install or what she did?  Is what she did going to screw up any part of our memberships?

Thanks folks

[Draco1962]

Unfortunately we cannot help you with membership issues within the forums.

Please PM @Tom Speirs directly to sort the transactions and properly straighten out your accounts.