[RESOLVED] New version of Gamex Arcade Edition crashing on boot

[hirkos97]

Hi I cleaned my prior version and did a fresh reinstall.  Per an earlier post, I tried reinstalling "HandleGothic BT" font.  Made sure my nvidia drivers were updated.  I have also included my DirectX diagnostic file.  

I would appreciate any further suggestions to try.  Love the application and appreciate the work that goes into it

When I launch, I receive the following:

12:43:41.8  6/8/2017:  Using Version 3 Themes Animations
12:43:41.8  6/8/2017:  Retrieving resolution setting
12:43:41.8  6/8/2017:  Using General Font: HandelGothic BT
12:43:41.8  6/8/2017:  Using Title Font: HandelGothic BT
12:43:41.8  6/8/2017:  GameEx will try to reduce CPU usage
12:43:41.9  6/8/2017:  Initialising Direct3D
12:43:42.1  6/8/2017:  Applying GameEx is Loading Image
12:43:42.1  6/8/2017:  Setting Resolution to 1600x900 32 bit color
12:43:42.1  6/8/2017:  Creating Surfaces
12:43:42.5  6/8/2017:  Creating Primary Surface - Full Screen Mode
12:43:42.5  6/8/2017:  Creating Back Buffer
12:43:42.6  6/8/2017:  Loading graphic Surfaces
12:43:42.6  6/8/2017:  Display is running at: 1600x900 32bit color, 60hz
12:43:42.6  6/8/2017:  Adapter: Intel(R) HD Graphics 5500
12:43:42.6  6/8/2017:  Max texture size: 8192x8192
12:43:42.6  6/8/2017:  Available texture memory: -17MB
12:43:42.6  6/8/2017:  Initialising Bass Audio Library
12:43:42.6  6/8/2017:  Creating Surfaces Misc and Dialogs
12:43:42.7  6/8/2017:  Creating Surfaces Volume
12:43:42.7  6/8/2017:  Creating Surfaces Arrows
12:43:42.7  6/8/2017:  Creating Surfaces GameEXlogo Text
12:43:42.7  6/8/2017:  Creating Surfaces Toolbar
12:43:42.8  6/8/2017:  Creating Surfaces Toolbar Controls
12:43:42.8  6/8/2017:  Creating Surfaces Backgrounds
12:43:42.8  6/8/2017:  Creating Surfaces GameEx Logo
12:43:42.8  6/8/2017:  Creating Surface Unselected
12:43:42.8  6/8/2017:  Creating Surfaces Snaps
12:43:42.8  6/8/2017:  Creating Surfaces Menu and List Bars
12:43:43.0  6/8/2017:  Creating Fonts
12:43:43.0  6/8/2017:  Creating Game Font
12:43:44.4  6/8/2017:  Error: Error in the application.
12:43:44.4  6/8/2017:     at Microsoft.DirectX.Direct3D.Font..ctor(Device device, Font font)
12:43:44.4  6/8/2017:     at Direct2D.Direct2d.CFont..ctor(PrivateFontCollection& FontCollection, String Name, Device Device, Form FormHandle, String FontFamily, Single Size, FontStyle Style, SpriteFlags Sprite_Flags)
12:43:44.4  6/8/2017:     at GameEx.GameEx.MainForm.c3()
12:43:44.4  6/8/2017:     at GameEx.GameEx.MainForm.RestoreSurfaces(Boolean JustDispose, Boolean NoDispose, Boolean ONLYDispose)
12:43:44.4  6/8/2017:     at GameEx.GameEx.MainForm.a(Boolean A_0, Boolean A_1, Boolean A_2, Boolean A_3, Int32 A_4, Int32 A_5, Int32 A_6, Boolean A_7, Boolean A_8, Boolean A_9)
12:43:44.4  6/8/2017:     at GameEx.GameEx.MainForm.a(Boolean A_0, Boolean A_1, Boolean A_2, Boolean A_3, Int32 A_4, Int32 A_5, Int32 A_6, Boolean A_7)
12:43:44.4  6/8/2017:     at GameEx.GameEx.MainForm.a(Boolean A_0, Boolean A_1, Boolean A_2, Boolean A_3, Int32 A_4, Int32 A_5, Int32 A_6)
12:43:44.4  6/8/2017:     at GameEx.GameEx.MainForm.InitDirectDraw(Boolean nodispose, Boolean reinit, Boolean DontLoadSurfaces)
12:43:44.4  6/8/2017:     at GameEx.GameEx.MainForm.a(Boolean A_0, String A_1, Boolean A_2)
12:43:44.4  6/8/2017:     at GameEx.GameEx.MainForm..ctor()
12:43:44.4  6/8/2017:  
12:43:44.4  6/8/2017:  It was detected you experienced a DirectX error.
12:43:44.4  6/8/2017:    Please note the following for possible solutions to your problem:
12:43:44.4  6/8/2017:      1. Ensure you have the latest version of DirectX installed.
12:43:44.4  6/8/2017:      2. Ensure you have the latest Manufacturer provided video card drivers.
12:43:44.4  6/8/2017:         NOTE: Windows/Microsoft Update does not contain the latest.
12:43:44.4  6/8/2017:         NOTE: Manufacturer normally means ATI, NVidia, or Intel. Not the brand.
12:43:44.4  6/8/2017:               www.ati.com   www.nvidia.com
12:43:44.4  6/8/2017:      3. If you do not have a modern video card try the following. 1. Turn off advanced Graphics. 2. Try a lower resolution. 3. Try turning on and using 16-bit colour
12:43:44.4  6/8/2017:      4. Ensure any required video codecs are installed.
12:43:44.4  6/8/2017:      5. Try a different theme, or try running the theme at the resolution it was designed for
12:43:44.4  6/8/2017:      6. Try the latest version of GameEx. GameEx is updated all the time.
12:43:44.4  6/8/2017:      7. If you performed an auto update to this version. Try performing a manual download and install.
12:43:44.4  6/8/2017:  
12:43:44.4  6/8/2017:  Closing database connection
12:43:44.5  6/8/2017:  Disposing Plugins
12:43:44.5  6/8/2017:  GameEx is exiting with errors
12:43:44.5  6/8/2017:  Deleting search cache
12:43:45.0  6/8/2017:  ERRORS DETECTED: EXITING
12:43:45.2  6/8/2017:  Bye

DxDiag.txt

log.txt

[Draco1962]

I copied and pasted the complete log.txt file and attached it in your original post. Can you also provide a copy of your gameex.ini for Arcade?

[RedDog]

@hirkos97 You say you 'tried' to reinstall the font. Were you successful? Is the font in your font list?

[Tom Speirs]

I'm not sure what the issue but it is an issue with the font. Removing, reinstalling it, reboot should fix it. Please post the full log next time.

Thanks.

Tom.

 

[Draco1962]

The full log is attached to the OP. 

 

[hirkos97]

Thanks the speedy responses...  

Sorry Tom and Draco1962, in the future, I'll attach the log instead of pasting and will make sure the gameex.ini is included too.  That said, I am working again.  

RedDog's suggestion to recheck installed fonts pointed me in the right direction.  The font was installed and appeared in my font list, but Tom's insistence of the font being the cause made me question the font file itself.  

I found an different version of the same font (c 90-93) and saw my installed version was newer (c 90-01).  I reinstalled using the older version and now everything is again working.  

Sorry for the distraction.  GameEx is hands down the best front-end experience out there. 

[Draco1962]

Glad you got everything sorted. Glad to have you as a part of the community!