allknowing2012 Posted June 13, 2016 Share Posted June 13, 2016 Trying to help out an internet user.. All the .exe are returning the same error. This is the latest download version - new install directory. Are there any dependencies that I might need to install/resinstall. Any debug/logs I can see? Problem signature: Problem Event Name: APPCRASH Application Name: Settings.exe Application Version: 1.0.5347.308 Application Timestamp: 53f68a69 Fault Module Name: KERNELBASE.dll Fault Module Version: 6.1.7601.17514 Fault Module Timestamp: 4ce7bafa Exception Code: e0434f4d Exception Offset: 0000b727 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Link to comment Share on other sites More sharing options...
Tom Speirs Posted June 13, 2016 Share Posted June 13, 2016 Sounds like .net framework is not installed. Link to comment Share on other sites More sharing options...
allknowing2012 Posted June 13, 2016 Author Share Posted June 13, 2016 It is .. I ran the .net (4) full installer and it said to repair or remove. I chose the repair option. Is it somewhat safe to uninstall/reinstall .net? It warned that it may break already existing programs. Link to comment Share on other sites More sharing options...
Tom Speirs Posted June 13, 2016 Share Posted June 13, 2016 You need 2/3.5 for PinballX not 4. Link to comment Share on other sites More sharing options...
allknowing2012 Posted June 14, 2016 Author Share Posted June 14, 2016 I will try that and report back... Link to comment Share on other sites More sharing options...
allknowing2012 Posted June 15, 2016 Author Share Posted June 15, 2016 No such luck. Tried uninstalling and clean out and reinstall 1.1 3.5 and 4.0 cleanup shows them all being installed. Is there any debug version of setup.exe or pinballx that I can run to diagnose what is missing/corrupt/screwed up on this pc? Link to comment Share on other sites More sharing options...
Draco1962 Posted June 15, 2016 Share Posted June 15, 2016 What OS and is it a new install? In the past, I have had to perform a clean install of the OS to remedy a similar issue. I have also seen where someone encountered similar issues becuase they were using an "nLite" version of the OS which was lacking some key files. If you "google" the faulting module and version and the exception codes, you will find that there are way too many to nail it down to just one cause, hence the clean install of the OS. Link to comment Share on other sites More sharing options...
allknowing2012 Posted June 15, 2016 Author Share Posted June 15, 2016 Win 7 Premium - I doubt he has the CD to reinstall from - nor the ability to accomplish such a task. I am working it remove via teamviewer. Link to comment Share on other sites More sharing options...
RustyCardores Posted June 17, 2016 Share Posted June 17, 2016 Could it be virus software related? Link to comment Share on other sites More sharing options...
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