Setup Wizard crashes

[aikido2u]

Hi I am having issues running setup wizard. It runs for a few screen options but after clicking next about 3 or 4 times it crashes not allowing me to fully configure it.

[nullPointer]

Hi aikido2u

A few of questions for you: Are you running the most recent version of GameEx? Is this for a newly installed version of GameEx, or had you already been running GameEx on this same machine without issue? And one last oddball question: does the version of your GameEx executable match the version of the Setup Wizard you're using (i.e. you're not mixing and matching executables are you)?

Does Windows produce an error when the application crashes? Do you get the standard Windows, "This application has stopped working ..." message or something similar to that?

[aikido2u]

This is a brand new installation with the latest version and I am not mixing and matching executibles. I got the standard "this program stopped responding" error and it closes shortly after.

[nullPointer]

What are the general specs on this system? What OS are you running? What are the general hardware specs? What .NET frameworks are installed and are they up to date, etc? Are you running any sort of nLited (or other) "streamlined" installation of Windows?

[Draco1962]

Can you verify what OS you are using and to what path you are installing? GameEx functions best when installed to c:\GameEx as opposed to c:\Program Files (or c:\Program Files (x86) if using Win 7 or 8.

[aikido2u]

Windows 7 64 bit, installing in c:\GameEx latest version of .net frame work as for "Are you running any sort of nLited (or other) "streamlined" installation of Windows?" no normal Windows 7

[Draco1962]

Have you tried redownloading the application and running a fresh install again?

[aikido2u]

Yes I have tried to re-install with the same issue occuring :/

[Draco1962]

The only thing I can think of is to find the Setup Wizard executable, right-click on it then left click on Properties and set compatibility mode to Windows XP SP3 and run as Administrator for all users. I have Windows 7 x64 and run it without having to do this and have had no problems with the latest version regarding. You may want to also check Event Viewer to see more precisely what is occuring about the time of your application crashes as this is not normal and, to be honest, does not appear to be a GameEx issue proper.

[Adultery]

Can you pull the Windows event log for this application crash and see if it helps?

[headkaze]

What mode is the setup wizard in and what page are you on when you click next and it crashes?

[aikido2u]

This is the message I am getting from event viewer:

Log Name: Application
Source: Application Error
Date: 9/19/2013 9:27:39 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Closet
Description:
Faulting application name: SetupWizard.exe, version: 1.0.4967.17013, time stamp: 0x520212eb
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x075fa8ed
Faulting process id: 0xf50
Faulting application start time: 0x01ceb5442d265072
Faulting application path: C:\GameEx\SetupWizard.exe
Faulting module path: unknown
Report Id: a2861f8b-2137-11e3-b49f-003067dde540
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-09-19T14:27:39.000000000Z" />
<EventRecordID>10172</EventRecordID>
<Channel>Application</Channel>
<Computer>Closet</Computer>
<Security />
</System>
<EventData>
<Data>SetupWizard.exe</Data>
<Data>1.0.4967.17013</Data>
<Data>520212eb</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>075fa8ed</Data>
<Data>f50</Data>
<Data>01ceb5442d265072</Data>
<Data>C:\GameEx\SetupWizard.exe</Data>
<Data>unknown</Data>
<Data>a2861f8b-2137-11e3-b49f-003067dde540</Data>
</EventData>
</Event>

I have changed the compatibility to xp as suggested and ran as admin however the results are the same. The mode I have been using is Basic and it crashes after the Touch Screen option page.

[aikido2u]

Any help from my previous post would be much appreciated!

[nullPointer]

Hi aikido2u

The bad news here is that Exception code: 0xc0000005 can be caused by any vast number of application or environmental issues. But ... one possibility is that the Setup Wizard is trying to write to a read-only file or directory. It might be worthwhile to verify that your GameEx installation directory and/or sub-directories have not been set to read-only. Likewise, please verify that your GameEx.ini has also not been set to read-only.

[aikido2u]

I have found a work around just using the custom option and selecting the items I need for setup. I did however have to uninstall and reinstall and after doing so and applying the key to get rid of the trial screen that however is not going away for some reason.

[Adultery]

Now I'm starting to think you have multiple install paths. Do a search for gameex.exe in Windows and see if you don't have more than one installation.

[headkaze]

Can you try setting the Setup Wizard to custom mode and selecting HTPC / Multimedia settings. Does it crash on this page?

If so my guess is it's the enumeration of the MPEG2 DVD rendering codecs.

[u-man]

Headkaze is right, i had the same problems with the HTPC / Multimedia settings a while back. Installing MPEG2 DVD codecs solved it.

[aikido2u]

I could only find one executiable... and I can setup the application as needed now.. but I cant seem to get rid of that nag screen for some reason.

[nullPointer]

Regarding the nag screen issue, please contact Tom directly at [email protected]. Glad to hear the Setup Wizard is working for you now!

[headkaze]

I've done an update for the Setup Wizard that should hopefully prevent a crash when the user has no MPEG2 DVD Codecs installed.

[aikido2u]

will do thanks!