Hello, Looks like it is good in Pinball Database Manager in settings under GameEX Online. I was able to input my password and check it and it tested good. But unfortunately im still having this issue. Do you happen to have any other ideas? After thinking about it maybe this has something to do with my issue. So I bought a pinball machine with older versions of virtual software installed on an older style hard drive. So what Im trying to do is install the newest updated software (visual pinball and PinballX) on a new ssd drive then just copy over the roms, tables, and scripts from the older style hard drive with the older software versions onto the newly installed software on the new ssd drive. Is there a better way to transfer the files over from an old hard drive to a new one and would this cause a problem with the issue im having? I wonder if somehow im also unknowingly copying over a file or files with the previous owners log on information that somehow keeps changing my GameEX Online password. My user name remains the same but my password does somehow change to an unknown one when I open up game manager and check the box online for import.