[RESOLVED] SetupWizard Crash on run after update (Fix: ensure 64-bit version not being installed inappropriately)

[Necromancyr]

Just upgraded and  this started.  Did an in GameEx update first and then an install from download as well.  Tried to attach GameEx.ini but getting an error from the forum. 

 

Edit for additional info. 

• SetupWizard ran fine last night after the 15.64 update when I switched to regular snaps vs. video snaps due to the video issue I was having per my other thread.
• Fixed the video issue and got them playing in WMP, so opened GameEx to confirm it worked there - forgetting that I changed to static pictures.
• GameEx asked to update, so I did.  Figured such a quick new push would be a needed fix.
• Exited out, tried to start SetupWizard, crashed immediately.  Restarted the computer, tried again and still crashed.
• Downloaded latest GameEx, installed from there.  Still getting the crash.  Tried running SetupWizard directly from the GameEx install directory with no luck. 
• Checked GamEx.ini and it looks fine - no corruption of the file w/any odd insertions of non-text config info and the backup from the install is the same as the actual gameex.ini.
• GameEx opens and runs fine.

This is the error that comes up in the crash window in Windows.  Can't get a screenshot because the wireless handheld keyboard I use on my cab doesn't have a print screen key.

Problem signature:

Problem Event Name: APPCRASH

Application Name: SetupWizard.exe

Application Version: 1.0.6819.3115

Application Timestamp: 5b8b37a8

Fault Module Name: StackHash_10a7

Fault Module Version: 6.1.7600.16915

Fault Module Timestamp: 4ec4b137

Exception Code: c0000374

Exception Offset: 00000000000c6ae2

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

Additional Information 1: 10a7

Additional Information 2: 10a78dbe82ef22bc7cc896b3a0b4d7fe

Additional Information 3: f31d

Additional Information 4: f31df0a9f11bde3d8b5ec844f06a4296

[Tom Speirs]

Im not seeing any inssue here just to let you know., Maybe try installing again?

[Necromancyr]

Ok, tried the following:

• Renaming my GameEx folder and installing 15.65 again.
• Reinstalling 15.64, that didn't work (was up on MajorGeeks)
• Tried deleting SetupWizard.exe to make sure the newest version was actually getting installed.
• Tried running setup as admin.

The log isn't even getting generated so I'm a bit baffled as to what's going on....

Here's the fun part - I have a old copy of 14.7 - I installed that.  SetupWizard starts fine.  So...it's something that changed or a requirement difference between there.  VB version maybe or something there?

[Necromancyr]

Figured it out (but the video issue actually is still occuring).  SO....

 

If people get this issue, it's because when updating GameEx may automatically install the 64-bit version even if you have the 32-bit version installed.  It seems this causes an issue with SetupWizard.  Reinstalling from a downloaded version and unchecking 64-bit version fixes it and it works fine again.