Eleveneleven

Is the GameEx import tool not a good scraper of its own FTP site for MAME? There's lots of MAME media in there and the import tool has no problem getting most pinball media but can't seem to grab anything from the FTP site for MAME via the import tool. As for PinballX I'm referring to my using it in a commecial product where it comes pre-installed on an approved product (VPCab). I didn't mean that I paid for PinballX but rather my "Supporting Member" sub which gave me FTP access. I'm not demanding support I'm merely asking a question on if there's some extra step I need to get the Game Manager import tool to locate the MAME media on the FTP site properly or if it lacks that capability entirely. My question about where to get support stems from me asking a simple technical question and not getting a response since May which is surprising because it's a very simple question compared to the much more technical questions that were answered since then. I asked because I thought maybe I was supposed to go through another process (i.e. was there a paid tier for getting support questions answered in this forum). Sorry that you interpreted my inquiry as entitled or sarcastic.

This sounds like a massive undertaking for non-pinball games. For Pinball media the online import tool works for the most part and I just fill in the blanks with a few files I find online. But for hundreds of MAME games manually searching for any of the media (because the online import tool doesn't seem to find ANY MAME media despite a lot of MAME media matching my rom names is found on the FTP site). is both a lot of work in an era of automation and frankly extremely antiquated when programs like LaunchBox do it well. LaunchBox does not support vertical cabinets and one user's custom theme doesn't not work for multiple screen vertical cabs. Problem is it seems like there are very few front-ends that correctly support vertical cabinets (I have the VPCab Vertigo, which gets PinballX license included) and DMDs.

Where am I supposed to get support for a product I paid for if no one answers here? Is there a support email I'm supposed to use?

bump

I have a paid sub to access the FTP site and while I can easily get all the Pinball table media I need (edit: via the import button), it fails to download anything for my MAME roms despite the rom name(s) matching the media found on the FTP site exactly. Is there another tool or trick to get the media I need via the FTP site for MAME games without having to download each piece of media one by one?