Dude- you're not getting screwed. They are a small business, as indicated above - I bought a CO2 from them 2 years ago -- I live local and visited them in Nutley, NJ. Christian was very accomodating and gave me a quick tour of the facilities. Yes, they're small - but they're no garage. They had an actual workshop and a small office in the entrance where they had on of their full cab kits on display - it was a thing of beauty. The workshop had one gentleman hard at work on a CP and I saw a bunch of finished CP's (with varying arrays of customized artwork) -- and they were all incredible. They do ridiculously good work -- my CP is solid, amazing, and still works like brand new. That said, they are not good with their customer service. I know, I just did a 180 on my review. They've been very defensive on BYOAC message boards, to the point of insult. They have next gen panels with really awesome overlays; I emailed to see if they would make the overlays for old-school designs (ha - 2 years old is old-school!) and was ignored. Finally, I got a very short note after a bit more prodding saying "no." No big deal. No love lost. So -- Customer service? Meh. Product - Outstanding! You're going to love it man.