Hello everyone. Sorry for the long delay in replying, my work tends to make the days blend together Yes, I tried the utility after reading your post and it didnt change anything. I do have an emumovies account and it is stated with the correct username and password in the program, I am not sure that it matters but I have a lifetime gameex account but a free emumovies account. I wouldnt think it would matter since it always downloaded fine before but now isnt downloading anything. Thanks for all the help guys